Sales and Service Officer (Qatari National)

Sales and Service Officer (Qatari National) - 0000K2DU

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

The role is primarily a customer facing, servicing Advance and Personal Banking customers. Professionalism, customer focus and a broad understanding of the fundamentals of service and needs based sales planning are critical to the success of the business. The role holder has a responsibility to understand customer needs with a view to upgrade existing customers to appropriate propositions and cross sell WPB products and services.

 

In this role, you will:

·       Achieve individual Wealth & Personal Banking (WPB) performance metrics

·     Meeting customer expectations in terms of efficiency, accuracy, timeliness, and professionalism of response either face to face, in written or at the telephone.

·       Effective use of tools and information to drive customer service delivery and WPB performance

·       Execute on customer contact strategies in line with Group operating models and strategy set by regional Management team

·       Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date

·       Ensure all customer needs are met and sales opportunities are maximized

·       Undertake effective Individual Reviews

·       Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads

·       Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales

·       Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions