Job Overview

Location: Switzerland (Remote options available)

Type: Full-time

Department: IT Support and integration

Reports To: Head of IT

Summary: We are seeking a dedicated IT Support Analyst, (Cross company 1st and 2nd line support) to join our team. This role involves providing cross-company user support, troubleshooting a variety of technology systems, and contributing to the implementation and configuration of new systems. This is an excellent opportunity for growth as we focus on making information visible, automating manual processes, enhancing, and integrating current systems, and expanding our team to handle increasing complexity. The role will require learning a large range of technologies and the initial six months will be heavily focused on Salesforce and Google Workspace systems at our company in Lausanne, with potential travel to other company locations around Switzerland. The role will also support standardizing and simplifying processes across our IT landscape.

Responsibilities

Key Responsibilities:

1. Provide user support for various technology platforms including Microsoft 365, Google Workspace, Salesforce, SharePoint, MS Business Central, and Power BI.
2. Troubleshoot and resolve technical issues across multiple companies within the group.
3. Participate in project work involving system configuration, new system implementation, system IT auditing or system integrations based on business requirements.
4. Standardize, simplify and automate processes across the IT landscape.
5. Maintain accurate documentation of support requests, resolutions, and processes.
6. Stay updated with the latest technology trends and learn new systems quickly to provide effective support.
7. Travel as needed to support various company locations, particularly during the initial six months focused on the Lausanne-based company.

Requirements

Technical Skills

- Proficiency in Microsoft 365, Google Workspace, and Salesforce.

- Strong troubleshooting skills with the ability to diagnose and resolve issues across different platforms.

- Experience with IT support and helpdesk operations.

- Familiarity with system configuration and implementation processes.

- Knowledge of automation tools and techniques to streamline manual processes.

Soft Skills

- Excellent problem-solving skills.

- Strong customer-oriented mindset with the ability to provide exceptional user support.

- Effective communication and interpersonal skills.

- Ability to learn new systems and technologies quickly.

- Strong organizational and documentation skills.

- Collaborative team player with the ability to work across different departments.

Languages: German and English (French a plus)

Qualification: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience: 2+ years of experience in IT support or a similar role.

Certifications: Relevant certifications (e.g., Microsoft Certified, Google Workspace Admin, Salesforce Administrator) are a plus.

Additional Information

Work Environment: Collaborative and dynamic work environment with opportunities for remote work. Occasional travel to other company locations, particularly during the initial six months, will be required.