Service Desk Technician and System Administrator

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world. 

As a member of the Swiss IT Service Desk Team, in collaboration with the 1st Level Support provided by our team in the Philippines, you will be responsible for VIP assistance, Level 2 and 3 IT support requiring on-site presence at the Geneva Headquarters as well as all other CH affiliate offices.

More specifically you will:

 

• Ensure the availability of the Service Desk Hotline (8am – 6pm) according to the 8 hour-shift assigned by the Helpdesk Manager.


• Be responsible for the support and continuous improvement of the service for personal computer systems, installed software packages, telephony and audio/video-conferencing support and IT infrastructure; including servers, storage and network components


• Create and maintain inventories and procedures


• Provide support for events like Management Meetings


• Implement locally the IT strategies defined at group level


• Maintain the integrity of the network, server deployment and security

• Minimum 3+ years of experience in similar position


• Good knowledge and working experience of Microsoft environment for PC, servers, software and M365 cloud products


• Good understanding of server, storage, network components to provide support and provide solutions suited to local requirements


• Able to evaluate information, identify key issues and formulate conclusions based on sound practical judgement, experience and common sense


• Strong ITIL knowledge and experience working within an ITIL environment


• Experience working within both multinational and multi-cultural environments


• Strong team player


• Proficient in English, French


• Any additional language, such as German, is an advantage


• Ability to act under strong pressure and manage efficiently crisis situations

• This is a full-time position and will be based in Geneva Headquarters office


• Monthly travel to the other CH affiliate offices to provide support, when required