Application Support Specialist

Inter-Community School

Inter-Community School

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The Inter-Community School Zurich is the oldest international school in the Greater Zurich Area.  Proudly an IB World School, ICS is renowned for the community it has created over the past six decades. Located in the picturesque village of Zumikon, near a beautiful Nature Reserve, the school is only 10 km away from the old town of Zurich.

As a School, we are committed to creating a truly supportive learning environment in which all members of the community are challenged to achieve their individual potential, encouraged to pursue their passions, and expected to fulfill their responsibilities. 

We teach, motivate, and inspire our children by promoting inclusion, encouraging cooperation, and making sure everyone feels safe and accepted.

We are a leading international school committed to excellence in education and holistic student development. We are seeking an Application Support Specialist to join our IT team, ensuring the smooth operation and reliability of our educational and administrative applications.

The Application Support Specialist will play a crucial role in supporting and maintaining our school's application systems. This includes troubleshooting application issues, assisting with system upgrades, and providing user support to staff. The ideal candidate will be a problem-solver with a passion for technology and education. 

Specific Responsibilities 

  • Provide second-level support for all school core application issues.
  • Ensure data integrity between core systems.
  • Improve integration between different applications.
  • Work closely with IT staff to maintain, troubleshoot, and enhance application performance.
  • Assist in the implementation of new applications and systems.
  • Train and support users on the effective use of school applications.
  • Ensure compliance with IT policies and procedures.
  • Provide data customization when necessary (e.g., create templates, queries, reports).
  • Collaborate with vendors and service providers to meet the school's application needs.
  • Participate in IT projects aimed at improving the school's processes. 

The successful candidate will have: 

  • Degree or certification in Computer Science, IT, or related field.
  • Experience in application support, preferably in an educational environment.
  • Strong understanding of application architecture and API's.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with fluency in English. Knowledge of additional languages is a plus.
  • Proactive, team-oriented, and eager to learn and contribute to the school's success.
  • Knowledge of Power BI would be an asset.
  • A valid Swiss work permit or a European Passport is required.

Soft Skills

  • Adaptive
  • Imaginative
  • Ambitious
  • Collaborative
  • Student-centered
  • Motivated
  • Research focused
  • Confident Communicator
  • Resilient
  • Empathetic 
  • Mission-driven 

Terms and Conditions 

The salary and range of benefits will be commensurate with the qualifications and experience of the successful candidate, with the overall package reflecting the importance of the position in a dynamic and supportive working environment with opportunities for professional development and growth. 

Applications should be addressed to: 

Interested candidates should apply via our website with a full letter of application addressed to Ms. Lucy M. Gowdie, Head of School, a detailed resume/curriculum vitae, and a list of three referees (name & email address). The Head of School reserves the right to apply directly to the writers of open testimonials for confidential statements. 

Applications should be addressed in PDF format to: 

Ms. Lucy M. Gowdie
Head of School 

We are looking forward to receiving your application. 

Planned start date:

02/05/2024

Job ID:

Application Support Specialist

Kontakt

  • Simona PhilipowitzHR Strategy & Development Manager

  • Inter-Community School

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