Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Site IT Head Visp Shared Services acts as a Business Partner (BP) towards Visp Shared Services teams organization (part of Lonza Group Operations).  In this role, you act as a key contact, advisor & escalation point of contact towards the Visp Site Head and Visp Shared Services Leadership Team for any IT related matters.  You understand and support the Visp Shared Services business objectives and translate them into IT demand to  align those with Lonza ’s technology roadmaps.  You drive the prioritization of the Visp Shared Services IT demand, in collaboration with the IT Centers of Excellence and as per agreed governance process.  Finally, you support the ideation, feasibility and concept phases of Visp Shared Services growth/expansion/transformation projects and ensure IT is scoped, cost & effort assessed, and demand captured in IT projects portfolio.

Key responsibilities:

• Accountable for IT Service Delivery towards the Visp Shared Services organization - Liaise with IT Service Delivery Management teams to ensure IT services are delivered as per SLA to the site and provided in an efficient manner.
• SPOC between local key stakeholders and remaining IT organization – Single Point Of Contact for any IT related topic at the site, Stakeholder management, establishment and management of expectations, general advisory about IT.
• Develop and maintain Site IT Shared Service Master Plan and Reporting– in partnership with Visp Shared Services leadership team and IT stakeholders, develop and maintain the Site IT Master Plan; which purpose is, using Technologies, to enable business to reach its objectives as well as ensuring business continuity.
• Gather input and demand on site shared services specific requirements and coordinate IT project request process – capture and assess site specific IT requirements and needs; then formalize those through the IT project request process, in alignment with Division Information Officers and required IT CoEs as per agreed governance process (approvals, prioritization...)

• Ensure site adhere and follow defined IT processes and policies – As representative of IT at the site, ensure that site leadership team take the required actions to ensure employees at the site adhere to established IT processes and comply with IT policies
• Internal and external Audit – Prepare and represent IT as part of internal and external regulatory inspections and audits. In case of audit findings, orchestrate with required IT functions the preparation and execution of remediation plan to address those findings.
• Ensure site is compliant with global IT standards and regulatory requirements– Review and monitor site IT controls; to ensure e.g.

• DRP (Disaster Recovery Plan) is in place and regularly reviewed and tested
• Applications repository is maintained with quality and application lifecycle is managed
• Inventory of site IT assets is managed and regularly reviewed
• Data centers, servers and communication rooms comply with Lonza Data      center IT security policy

• Provides regular updates to the Site Leadership Team on key IT projects and status of IT Site KPIs
• Monitor IT deliverables and execution of projects for Visp Shared Services organization.
• Perform other duties as assigned

Key requirements:

• Bachelor in the field of IT Technology management
• Must be business fluent in English & German
• Business Partnering exp. is required.
• Entry level in IT management
• Advanced no. of years in IT Business or Technical analyst
• Strong customer service ethic
• Good presentation skills
• Ability to prioritize and quickly resolve issues
• Excellent verbal communication skills
• Excellent analytical and problem solving skills
• Effective prioritization and project management skills
• Ability to anticipate risks and devise solutions in the moment
• Working knowledge of IT architecture, IT security, ITIL and IT governance

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.