IT Supporter (ID 1019)

AO Foundation

AO Foundation

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The AO is a medically-guided, not-for-profit organisation, a global network of surgeons, and the world's leading education, innovation, and research organisation specialising in the surgical treatment of trauma and musculoskeletal disorders. We have a global network of over 520,000 health care professionals. Each year we offer over 870 educational events around the world, supported by nearly 8,000 faculty members and attended by over 82,600 participants. We have around 20,000 surgeon members working in the fields of trauma, spine, craniomaxillofacial, veterinary, and reconstructive surgery. For more information, visit:  https://www.aofoundation.org/

Job Responsibilities

 

  • Provide first-line technical support for users via phone, email and on site for soft- and hardware
  • Installing hardware and commissioning
  • Document and track all support requests in a ticketing system
  • Maintain and update user documentation and knowledge base
  • Support for AO courses and events
  • Collaboration on internal IT projects
  • This position is based in Davos
  • If needed you also support our offices in Dübendorf and Zizers
Job Requirements

 

  • Two or more years of experience in a technical support role
  • Education in information technology, IT apprenticeship or similar
  • Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
  • User and service-centric thinking
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Good oral and written English and German language skills
  • Readiness to travel

 

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • Employment conditions which match the requirements and offer a high degree of flexibility regarding working hours 

Kontakt

  • AO Foundation

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