Veröffentlicht: 08 Februar 2024
Ilanz
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Festanstellung
Program Coordinator
Permanent contract / Glion, Switzerland
Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor’s and Master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.
You share our values: Development, Distinctiveness, Joint
commitment, Openness and Sense of service.
Responsibilities:
Student support
Directors and other Program Coordinators to ensure the successful running
of the programs
clear and efficient student progression and communication
respond to their requests and queries in a
diligent manner by providing relevant information with high professional
standard
demonstrate the highest professional standards
policies and procedures
manage student absences
advise and intervene where necessary
business field trips, boot camps, residential weeks and internal events.
Attend the activities/events if needed
accreditation related documentation up to date and maintain student
information system as well as online learning platform
in collaboration with the enrollment/marketing team
engagement calls/interviews when requested
by keeping close contact with students who are off campus (e.g. LOA,
internship, studying remotely) by reporting & managing student absence
according to Rules and Regulations
Program coordination
deadlines and organizational point of view (incl. students welcome, organization
of induction activities, organization of progression/and any other
relevant panels; organization and follow up on class representatives’
elections and meetings; organization of day-to-day administrative
activities, organization of visiting lecturers’ accommodation, IT access,
travel, welcome)
operations team, enrolment, student registry services, SMEs (subject
matter experts), internal verifiers and other Program coordinators to
ensure the proper coordination of the student experience
contracts, T&Es, operational budgets, Faculty Time Allocation, course
scheduling, committees, quality assurance
partners as needed
classifications in collaboration with student registry services
Program Directors/Deans in overseeing the student learning platform and
student portal to align with internal quality standard
with Visiting Lecturers / Consultants, carry out the set-up of Moodle
pages according to the institution quality standards (including course
documents) and proceed with a quality check prior to course delivery
insert students’ grades into student information system
and Progression Panels
and accreditation related documentation up to date
for PORs, vendor invoices in accordance with the program budget
in CREs administration
needed
Team support
closely with all program coordinators to share best practices
spirit within the Program Coordinators Team and be flexible when duties
and service department allocation varies according to business needs.
Other tasks
support and communication when requested
Profile and experiences:
depending on prior experience and other credentials (both degrees preferably in Hospitality management or Business)
management skills and ability to operate autonomously
experience preferably in the hospitality industry or in the field of education
communication skills, and fluency in spoken and written English
multicultural teams and in an international environment
stakeholder management skills
Other information:
time contract
1823 Glion