A global leader in credit management services with a presence in 25 countries, Intrum points the way to a healthy economy and helps consumers and businesses on the path to debt freedom. Our four core values are Empathy, Ethics, Commitment & Solutions. These values form the basis of our daily work and decision making. We actively listen and strive to understand people and different perspectives and always treat others with dignity and respect. We go beyond the minimum requirements, act as a role model within our industry and set new standards. We generate real added value for our customers. Our ability to develop the best solutions and enable real win-win situations is what differentiates us in the market.

To strengthen our team, we are looking for an immediate or by appointment

Global Back Office Operations Controller 80-100%

In this challenging and versatile cross-functional role you will be responsible for the following main tasks:

• Manage the GBO Assistant to ensure ownership of operational tasks, such as:
  • Book and support key meetings
  • Ensure structured governance meetings by supporting with taking minutes of meetings
  • Monitor GBO headcount and cost against plan
  • Track the transformation progress of the GBO and report in Intrum’s Transformation Tool
• Own and drive key strategic activities around:
  • Facilitation and finalization of the GBO budget
  • Create presentations for GBO Director for e.g., business review sessions
  • Oversee progress of key projects within the GBO
  • Own global GBO SLA creation, reviews and updates
  • Lead vendor management topics focused on the GBO, e.g., outsourcing provider
• Communicate and develop strong relationships with key stakeholders across the GBO and other Intrum functions to achieve strategic objectives
• Actively promote employee engagement and drive Intrum employee value proposition
• Ensure policies are kept relevant and communicated effectively to all relevant markets
• Identify, monitor, and manage risks, including liaising and support Group Risk in relation to operational risk management activities
• Promote, adhere, and maintain information security measures in line with Group policy
• Own and keep the GBO Communication Library up to date

 

We are looking for a reliable, service-oriented, motivated and independent personality with a strong sense of quality, who also brings the following qualities:

• Commercial education
• Professional experience in the field of assistance would be an advantage
• Fluent in English and German (written and oral)
• You have a flair for numbers
• Very good MS-Office skills
• You are open to travel within the Intrum Group

 

We live a strong corporate culture of entrepreneurial thinking, personal responsibility, self-reflection as well as passion and fun. In our company you can expect a collegial, dynamic and appreciative working environment. We cultivate an open and uncomplicated culture with great decision-making authority. Good development opportunities as well as attractive employment conditions with above-average social benefits in a future-oriented and growing business field round off the offer.

Have we aroused your interest? Then we look forward to receiving your application via jobs.ch. For further information, please contact Helena Reichmuth, Head of Human Resources (Tel. 044 806 53 82).

Intrum AG
Frau Helena Reichmuth
Head of Human Resources
Eschenstrasse 12
8603 Schwerzenbach