CRM Manager (100%)
HeiQ Materials AG is an innovative Swiss high-tech company specialized in textile chemicals and ingredient
branding for the sports, outdoor, clothing and home fabric industries. HeiQ’s innovations were awarded
the 2019 Swiss Environmental Awards (Umweltpreis Schweiz) and the prestigious Swiss Technology
Award. The company was honored as one of the Top Ten Swiss Startups of the last decade.
Aiming to make textiles more functional, comfortable and sustainable, HeiQ operates with offices,
laboratories and production facilities in Switzerland, Portugal, Mainland China, Taiwan, the US and
Australia to serve the needs of customers across the global marketplace. HeiQ combines the flexibility and
dynamism of a young and customer-oriented company with the professionalism of an international player.
To bring our growing spectrum of marketing initiative to life, we are looking for an autonomous, proactive
and communicative personality as
CRM Manager (100%)
In this newly created role, you will be directly working together with the marketing team and support our
global sales team. This is a remote role and the person is based in Portugal, and reports to the Head of
Product Marketing who is located in the Swiss headquarters.
Provide sales back-office support to our key account managers, distributors and customers
Provide first-level CRM support for our organization worldwide
Maintain our database of customers for follow up
Analyze and segment our customer databases for targeted marketing activities
Refine current CRM system and processes in order to automate and personalize communication
Generate reports for business analytics
Ensure the integrated CRM system works seamlessly across the global organization (integrated
with ERP, websites, web shop)
Cooperate with the external agency
Bachelor’s degree in Business Administration or related field
Proven work experience of at least three years as a CRM Manager or a similar role
Technical expertise with CRM and analytical systems, ideally MS Dynamics 365
Proficient in all Microsoft applications
Good customer service skills
Good communication skills
Excellent written and spoken English, any other language is a plus
Good organizational skills, critical thinking and attention to details
Flexible, reliable and disciplined team player
International experience is an advantage
Does that sound like a great challenge to you?
Please visit http://bit.ly/applytoheiq and submit your application to us. Only English applications will be
considered; only suitable candidates will be contacted.
HeiQ Materials AG
Ruetistrasse 12 8952 Schlieren (Zurich) Switzerland
Phone +41 56 250 68 50 Fax +41 56 250 68 51 firstname.lastname@example.org www.heiq.com