Support Engineer

To sustain the growth of our customer portfolio and to extend our services offering, we are looking for new Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best-practices as a whole.

Support Engineer

To sustain the growth of our customer portfolio and to extend our services offering, we are looking for new Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best-practices as a whole.

The impact you can have

As a Support engineer, you will contribute to SonarSource products adoption and integration. You will provide an individualized level of service to help customers finding the implementation that matches their needs. You will investigate and solve customer issues in a timely manner. You will represent customer voice in product road map discussions.

On a daily basis, you will

• Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE, ALMs and Continuous Integration chain; the integration to software lifecycle (SCM, build, test) and the integration to existing business applications (authentication, database etc.)
• Drive technical issues to resolution: from qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
• Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customer base
• Work with the rest of the team to listen, challenge and refine customers feedback to feed discussion with products teams and shape product evolutions
• Have a voice in enhancing the way we work

The skills you will demonstrate

• Software engineering best practices, with at least 3-5 years of experience in maintaining and delivering high-quality software
• Experience with common software engineering tools: SCM (e.g. Git, SVN), IDE (e.g. IntelliJ, VisualStudio), CI (e.g. Jenkins, VSTS). More than acronyms, they are tools that our customers use and that our products integrate with.
• Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database or else
• Investigation skills to understand problems in their context and to ability to reproduce them
• Team player, receiving and giving feedback as well as sharing knowledge
• Can-do attitude: challenging status-quo, leading and contributing to key improvements and innovations

Office location

SonarSource is a company with offices in Geneva (Switzerland) and soon in Annecy (France). The role can be based in either office. 

Words from the team

We are today a squad of 10 people coming from 5 different countries. We take any opportunity to learn from each other and grow our expertise. We provide support via a support portal that sustains the collaboration and provides the isolation required for advanced investigations.

The variety of customers makes each investigation a unique opportunity to learn about code quality, security and DevOps.

At SonarSource, our team is considered as a group of product experts who are spreading SonarSource guidelines for code quality and security outside of the company. This balanced relationship with the other teams helps having fruitful internal collaboration.

Feel ready to join the team? Apply and we will soon get in touch with you.

SonarSource Services team.

PO Box 765 1215 Geneva 15