Belimed ist ein führender Anbieter von Sterilisations- und Reinigungsprodukten. Arbeiten Sie in einem internationalen Umfeld mit großartigen Teams.
Aufgaben
- Leitung des Field Service und Operations Teams.
- Entwicklung und Management des Field Service Geschäfts.
- Rekrutierung und Schulung von Führungskräften im Dienstleistungsbereich.
Fähigkeiten
- Mindestens Bachelor-Abschluss und sechs Jahre Erfahrung im strategischen Service.
- Ausgezeichnete Kommunikationsfähigkeiten und Problemlösungskompetenz.
- Kenntnis der OSHA-Standards in einem Servicemarkt.
Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.
We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff.
Your tasks
As the National Director of Service you will provide direction, leadership, and accountability for the field service and operations organization which includes field service technicians, field service management, service training, level II technical support, project management, installations, and applications support.
Compensation: 150,000 - 170,000 / year
How you will impact Belimed and our clients
Develop and manage growth of the Field Service business that aligns with company target goals
Produce financial forecasts and tracks performance to ensure profitability
Manage the field and project operations P&L
Implement protocols and procedures ensuring cost effective delivery of services in the field
Foster and maintain a culture that assures a high quality customer experience through the efficient utilization of resources, frequent customer contact, and adherence to company policies and procedures
Promote open and frequent communication with the sales team resulting in a positive customer experience
Identify new business opportunities as well as opportunities to continuously improve the existing business
Work closely with sales to assist in securing capital equipment sales, new service opportunities and retain current business
Partner with Marketing Communications to ensure Service marketing materials, offerings and promotions are in accordance with the corporate value proposition
Recruit, train, and develop leaders within the field service and operations organization to ensure proper planning, scheduling, budgeting, training and supervision of field service and operations team members
Motivate and educate team members to play an active role in generating sales leads and monitoring contract status
Maintain effective utilization and coordination of internal/external resources to achieve service outcomes and customer satisfaction
Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
Complete company reports, plans and projects for management-group as required
Coach direct reports on the importance of adherence to company policies and procedures
Ensure SteelcoBelimed is represented in a professional manner while at customer sites
What you need to succeed
Minimum of a Bachelor’s degree
Minimum six years of strategic service management experience
Demonstrated ability to creatively solve problems
Experience owning and managing P&L
Skilled at successfully gathering and analyzing data
Excellent interpersonal and communication skills
Knowledge of OSHA standards in a service and on-site environment
Proven ability to reach targeted goals
Computer literacy, experience in MS Office Suite
Six Sigma Certification
Ability to travel extensively with little notice prior to travel (up to 30%)
Have/legally able to obtain a valid passport for occasional international travel
As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, life and disability insurances, 401(k) with a company match, paid time off, paid parental leave and more!
Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE
