Second Level Support (English; immediately)

Stellenwerk AGZug
  • Zug
  • Personalvermittler
  • Festanstellung, 100%
  • Fach­verantwortung

Stellenwerk is a head hunting company with destinations in Zürich und Chur.


We are looking for a client in Zug for a

Second Level Support (English; immediately)

Your duties:

  • Provide 1st and 2nd level support for client operating systems and applications, terminal server related user issues, Cisco IP telephony, smartphone and remote access solution, multifunction printers, client hardware.
  • User management in Active Directory, computer and notebook imaging, smartphone and remote access activation. Monitor and review computer patch level and software installation.
  • Create and update user manuals, maintain and update processes and documentation.
  • Uphold and enforce internal processes and policies. Maintain hardware and software configuration according to defined standards and requirements. Complete periodic reports and reviews.
  • Assist with user acceptance testing.
  • Monitor backup jobs, manage backup tapes.
  • Client hardware evaluation, assist with software testing and user acceptance testing.
  • Hardware and software purchasing and subsequent cost control.
  • Manage contracts and relationships for smart phones, access system, guarding services and printers.
  • Service Desk coverage and request handling.
  • On request travel to other sites to provide onsite support and participate in IT maintenance windows.
  • On-call service.


Your profile:

  • A minimum of 3 years in a similar role.
  • Education in Information Technology or completed formal technical education (requires more work experience).
  • Vendor certificates are a benefit.
  • English fluent - oral and written
  • German - conversational
  • Excellent customer service skills with superior troubleshooting and analytical skills and strong attention to detail.
  • Team player, highly self-driven, positive attitude, structured approach, eager to learn.
  • Excellent business acumen to understand end user and customer requirements.
  • Ability to uphold and follow processes and controls.
  • Experience in the finance industry or in a regulated environment are an advantage.
  • Very good Windows and MS Office knowledge, proven experience with application troubleshooting solutions, solid experience with a wide range applications.
  • Any of the following end user support knowledge would be an advantage: Citrix XenApp, MS Dynamics CRM, Veritas Backup Exec, RSA Secure ID, Blackberry UEM, Adobe CC, Docusign, Cisco Unified Communication, Symantec EndPoint Protection, WSUS.


We guarantee absolute discretion. A cover letter is not required.

Your contact:
Harry Kulczynski

Stellenwerk AG
Herr Harry Kulczynski
Senior Personalberater


Nutze den Service von jobs.ch und finde heraus, was man als IT Supporter verdient.