Customer Care Specialist - English/German (f/m)

DSM Nutritional Products Ltd.Kaiseraugst
  • Kaiseraugst
  • Grossunternehmen
  • Festanstellung, 100%
  • Fach­verantwortung

The Challenge

Do you have a talent for big customers and languages? As a Customer Care Specialist, you will work in an international and diverse team within the Customer Service department of DNP, located in Kaiseraugst. You will work in a highly professional and motivated team and a challenging environment with globally well-known clients and responsibilities. The vacancy is full-time, with the start as soon as possible.

Customer Care Specialist - English/German (f/m)

The Challenge

Do you have a talent for big customers and languages? As a Customer Care Specialist, you will work in an international and diverse team within the Customer Service department of DNP, located in Kaiseraugst. You will work in a highly professional and motivated team and a challenging environment with globally well-known clients and responsibilities. The vacancy is full-time, with the start as soon as possible.

The Position  

  • Providing an efficient and effective processing of orders for defined countries/markets, agents, distributors, and commercial management
  • Monitoring of sales orders, maintenance of customer master data, contracts, item proposal, invoicing, supervise and progress reporting within the order to cash process
  • Organizing transports in close collaboration with forwarding companies
  • Customer calls and requests: Basic request to be handled and/or passed on to technical experts depending on subject
  • Coordination of delivery dates in close collaboration with our distribution centre/forwarding companies
  • Complaint handling, problem solving and if appropriate process realignment

The Ideal  

  • Commercial background or similar with practical experience in Customer Service and/or transportation, logistics activities
  • Familiar with EDP systems SAP R3 /S+D Module
  • Good knowledge of Microsoft applications (Outlook, Word, Excel, Power Point) and Internet
  • Language Skills: f luent in English and German
  • Communicative, flexible, hard-working and open-minded personality
  • Strong customer orientation and a can-do & quick-learner attitude
  • Good telephone skills
  • Able to prioritize when under pressure

The Reward

Working for DSM means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

Procedure & Contact

Interested in this position? Please apply on-line by sending us your CV & Motivation letter in English via the career portal ( www.dsm.com/careers ), position number 29179. For additional questions, please contact Garance Leroy, Recruitment Business Partner, garance.leroy@dsm.com. Please note that we cannot accept applications per email.

Reference check procedures are part of the DSM Recruitment & Selection Process. You will be contacted when these references checks are required. 

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. 

DSM Nutritional Products AG
Frau Garance Leroy
Recruitment Business Partner
Wurmisweg 576
4303 Kaiseraugst
+41618157707

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