Customer Care Specialist English/German (f/m) - 9 months temporary

DSM Nutritional Products — Kaiseraugst

DSM – Bright Science. Brighter Living.™

Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam. More information can be found at .


Customer Care Specialist English/German (f/m) - 9 months temporary

The Challenge

Do you have a talent for big customers and languages? As a Customer Care Specialist, you will work in an international and diverse team within the Customer Service department of DNP, located in Kaiseraugst. You will work in a highly professional and motivated team and a challenging environment with globally well-known clients and responsibilities. The vacancy is full-time, with the start as soon as possible.


The Position

  • Providing an efficient and effective processing of orders for defined countries/markets, agents, distributors, and commercial management
  • Monitoring of sales orders, maintenance of customer master data, contracts, item proposal, invoicing, supervise and progress reporting within the order to cash process
  • Organizing transports in close collaboration with forwarding companies
  • Customer calls and requests: Basic request to be handled and/or passed on to technical experts depending on subject
  • Coordination of delivery dates in close collaboration with our distribution centre/forwarding companies
  • Complaint handling, problem solving and if appropriate process realignment


The Ideal

  • Commercial background or similar with practical experience in Customer Service and/or transportation, logistics activities
  • Familiar with EDP systems SAP R3 /S+D Module
  • Good knowledge of Microsoft applications (Outlook, Word, Excel, Power Point) and Internet
  • Language Skills: fluent in English and German, other languages are an asset
  • Communicative, flexible, hard-working and open-minded personality
  • Strong customer orientation and a can-do & quick-learner attitude
  • Good telephone skills
  • Able to prioritize when under pressure

Procedure & Contact

Interested in this position? Please apply on-line by sending us your CV & Motivation letter in English via the career portal ( ), position number 30589. For additional questions, please contact Saskia Schmid, HR Assistant, . Please note that we cannot accept applications per email.

Reference check procedures are part of the DSM Recruitment & Selection Process. You will be contacted when these references checks are required.

DSM Nutritional Products AG
Frau Saskia Schmid
Wurmisweg 576
4303 Kaiseraugst



Mitarbeiter, 100%
DSM Nutritional Products AG
Frau Saskia Schmid
Wurmisweg 576
4303 Kaiseraugst


Grösse:23000 Mitarbeitende
Branche:Chemie/ Pharma
Offene Stellen:24 Jobs
Standort:P.O. Box 2676
4002 Basel


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