ERP Senior Manager

JOB NUMBER: JB04103

VACANCY NUMBER: ADV04962

SHARE: https://www.careers.msccruises.com/vacancy/ADV04962/erp-senior-manager-geneva

ORGANIZATION: MSC Cruises S.A.

BUSINESS AREA: Office

LINE MANAGER: Head of IT Services Support Functions

Within our IT Department as ERP Senior Manager with a primary focus on optimizing the Order-to-Cash process and its key subcomponents. This role is crucial for ensuring the effective integration and performance of this critical ERP function within our global operations.

Impeccable end-to-end management of our OTC Service

• Plan, Build and Run our solution to meet the IT strategy and business requirements.

• Review business requests for service enhancements, as well as IT service changes requests for standards enforcement - then prioritize the work, in line with the solution/service strategy.

• Guide continuous improvement efforts for the solution, develop business cases, understand our users.

• Ensure the support of existing applications, solutions, systems through the adequate support center.

• Understand the impact of new technology and adapt plans and architecture accordingly Governs IT security, compliance and IT audits.

• Effectively manage and strengthen vendor relationships.

• Formulate, negotiate and maintain SLA (Service Level Agreement).

• Measure and communicate key performance metrics; analyze data to discover opportunities for improvement.

• Create and maintain documentation for configuration throughout the system development lifecycle.

• Train super users/end-users on established programs Communicate at relevant frequency key metrics.

Business and IT organization engagement on our OTC Service

• Manage communication and alignment with stakeholders (build strong relationship outside IT).

• Create excellent relationships within the other IT organizations.

• Act as a consultant/expert to other IT services as needed.

• Toward business management, be the escalation point for performance issues/outages.

• Develop your network, internally and externally and leverage it.

• Create lasting beneficial relationships with strategic external partners.

Financial management of our solution

• Meet or drive down budget allocated to the change/enhancement requests of our solution.

Be an IT inspiring leader

• Coach, mentor, provide constructive feedback and develop the IT organization.

OTC cycle management

• Lead the end-to-end optimization of the Order-to-Cash cycle, from order management and pricing to delivery and accounts receivable.

• Ensure seamless integration of the Order-to-Cash workflow within the ERP system, with an emphasis on improving cash flow and reducing cycle times.

• Facilitate close collaboration between sales, finance, and IT to enhance the Order-to-Cash process efficiency.

• Develop strategies to streamline billing, credit management, and payment processes, enhancing overall customer satisfaction.

• Provide global program management, ensuring the achievement of objectives related to the Order-to-Cash cycle.

• Enforce robust project governance and controls specifically tailored to the Order-to-Cash components across dispersed Business and IT teams.

• Lead a comprehensive risk management plan with a focus on the Order-to-Cash sequence, ensuring the identification and mitigation of risks.

• Drive the post-implementation review and optimization of the Order-to-Cash processes, ensuring continuous improvement and alignment with business objectives.

• Fluent in English, with proficiency in other European languages being a plus.

• Degree in Computer Science, Mathematics, or a related technical field.

• Minimum of 7-8 years of experience in primary consulting firms and/or IT Departments of large corporations, with a demonstrated focus on ERP systems and the Order-to-Cash process.

• Proven expertise in managing and improving the Order-to-Cash cycle within an ERP environment, preferably SAP.

• Strong analytical skills, with an ability to understand and manage the detailed complexities of the Order-to-Cash process.

• Demonstrated change management and problem-solving skills, with a focus on improving Order-to-Cash workflows.

• Excellent communication and interpersonal skills, adept at cross-functional teamwork and able to manage multiple project streams with a focus on the Order-to-Cash process.

• Proven ability to drive process improvement in Order-to-Cash within an ERP system and measure its impact through KPIs and benefit realization.

• Highly organized and self-motivated, with strong stakeholder management and relationship-building skills, and a commitment to inclusivity and integrity in leading teams.

EU Passport or Right to work in Switzerland.

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