Conversational Research & Design Specialist

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

Conversational Research & Design Specialist Description

ABOUT THE ROLE

As a Conversational Research and Design Specialist, you will play a pivotal role in crafting intuitive and compelling conversational interfaces that deliver exceptional user experiences for our clients in Zürich. You will collaborate closely with cross-functional teams to understand user needs, conduct research and design conversational interactions that resonate with our target audience. Your expertise in conversational design principles, user research methodologies and UX/UI best practices will be essential in driving the success of conversational projects. The role requires a mix of remote and on-site work in a hybrid model.

Responsibilities

• As a successful candidate, you will:
• Lead user research initiatives to understand user needs, behaviours and preferences related to conversational interfaces
• Define conversational strategies and design principles based on user insights, industry best practices and emerging trends
• Design flows for specific intents, design Intents by gathering requirements, detailing user stories and building repair flows
• Maintain clean, modular, readable conversation design documentation for an assistant that’s able to scale across multiple domains, channels and languages in a conversation design tool
• Write dialog that fits brand guidelines, but also creatively stretches them where it makes sense
• Conduct moderated and unmoderated usability tests and incorporate feedbacks
• Develop and document a clear and repeatable processes and mentor the team about them
• Stay current on innovations in conversation design and curious about how to help businesses assess their content governance, workflows and organizational structure

Requirements

• Expertise in User Research and in UX Design
• At least 2 years of experience working with chat or voice assistants to be able to present your ideas to executives and to explain and defend your process
• Have designed or built at least one conversational assistant (using any tool set)
• Experience crafting chat and voice assistant demos
• Experience with Natural Language Understanding (NLU) systems is a huge plus
• Has worked on the business side and understands the value CAI projects bring
• Experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa is nice to have
• Fluent in both German and English (at least C1 level)

We Offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Referral program
• Hybrid working opportunities
• Global business travel medical and accident insurance
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits