Customer App Product Director, Group Customer Office, 80-100%

Customer App Product Director, Group Customer Office, 80-100%

An exciting new role has developed in our business to deliver maximum value and elevate our customer experience agenda to the next level.

As a Customer App Product Director, you will play a pivotal role in leading the strategic vision, development, and success of customer applications within our organization. This leadership position requires a deep understanding of marketing, customer experience, digital technology customer and business strategy to ensure the delivery and roll out of innovative and impactful digital customer solutions. You will lead cross-functional teams, including product managers, customer officers, designers, engineers, and marketing professionals, to bring digital products from conception to market launch.

What you will do

Strategic Leadership:

• Lead, develop and communicate a clear and compelling customer app product strategy aligned with overall business objectives and strategy.
• Stay abreast of industry trends, emerging technologies, and customer behaviors to inform the product roadmap and ensure customer engagement.

Product Development:

• Lead end-to-end product development lifecycle, from concept to launch, ensuring products meet quality, timeline, and budgetary requirements.
• Manage cross-functional teams to define product requirements, user stories, and features.

User Experience and Design

• Define a compelling customer experience and work with UX/UI designers to drive the creation of intuitive and visually appealing user interfaces that enhance user satisfaction and engagement.
• Advocate for customer-centered design principles and ensure a unified, seamless user experience across all digital applications.

Team Collaboration:

• Lead and inspire a multidisciplinary team of senior stakeholders, product managers, designers and developers.
• Foster a collaborative and innovative work environment, encouraging creativity and problem-solving.

Market Analysis:

• Oversee market research and competitor analysis to identify opportunities for product differentiation and improvement.
• Use data-driven insights to make informed decisions and optimize the performance of digital products.

Stakeholder Communication:

• Effectively communicate the product strategy, development progress, and key milestones to internal stakeholders, executive leadership, and external partners.

Performance Measurement:

• Evolve key performance indicators (KPIs) to measure the success and impact of customer products.
• Analyze performance data and user feedback to iterate on products and enhance their effectiveness.

What you bring

• Proven experience and success (3 years+) in a leadership role overseeing global customer product development and scaling.
• Deep understanding of marketing and customer engagement drivers, technology trends, digital marketing, and user experience design.
• Excellent communication and interpersonal skills.
• Experience in senior stakeholder management.
• Demonstrated ability to drive global implementation of core customer platforms.
• Analytical mindset with the ability to make data-driven decisions.

Preferred Skills

• Familiarity with agile and lean product development methodologies.
• Experience with developing and scaling a global mobile app
• Knowledge of regulatory requirements and compliance related to digital products.

If you are a strategic thinker, a result orientated and collaborative leader, and passionate about digital innovation, we invite you to apply for the position of Customer App Product Director.

Additional Information

We look forward to receiving your online application.

Zurich wants to attract the best talent and we acknowledge that talents might not always be available full-time. At Zurich we will consider requests for flexible working. Many of our employees work flexibly in a variety of ways. Please talk to us during the interview about the flexibility you may need.

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications as well as any associated fees.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): CH - Zürich
• Remote working:
• Schedule: Full Time or Part Time
• Recruiter name: Christopher Parkinson