To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as

Customer Experience Manager | 80 - 100%

Ref. No. 6964

Location: Solothurn | Hybrid

Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.

Your main tasks

• Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives
• Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations
• Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management)
• Evaluating, discussing and documenting of global processes and requirements
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders
• Participation in global Customer Experience projects, including responsibility for subprojects

Your profile

• Higher education in Business and/or Computer Science
• Fluent in written and spoken English
• At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions)
• Strategic thinking capabilities and the ability to translate insights into actionable plans and processes
• Strong analytical skills with a structured and creative approach to problem solving
• Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously
• Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines
• Strong communication and influencing skills

Ypsomed - making the treatment of chronic diseases possible

More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.

Contact

Alain Rusconi
Human Resources Expert Recruiting

+41 (0) 34 424 28 64

Your future place of work

Solothurn

Solothurn