IT System Engineer

Varo Refining (Cressier) SA

Apply
  • Publication date:

    02 March 2024
  • Workload:

    100%
  • Contract type:

    Unlimited employment
  • Place of work:

    Baar

IT System Engineer

IT System Engineer(m/f/d)



Hours: 100%
Country: Baar, Switzerland

The Company


About Varo

VARO Energy (“VARO”) is a leading European energy transition company operating throughout the complete energy supply chain. As the world transitions to a new energy paradigm, VARO’s mission is to provide new energy solutions to its customers, while assuring energy security.

To this end, the company is capitalizing on the energy transition by leveraging its trading and marketing capabilities as well as manufacturing, distribution, and retail infrastructure to capture opportunities in the renewable energy market, with a geographic focus on Belgium, France, Germany, the Netherlands, and Switzerland. With a refining capacity of 176,000 bbl/day and a total storage capacity of almost 2,5mio m3, we own a solid asset base in our markets.

VARO is focused on reshaping its portfolio to reflect its energy transition aims, including decarbonisation initiatives, hydrogen projects, e-mobility solutions, biomethane & bio-LNG. Among other investments, the company owns a 51% stake in SilviCarbon, a global leader in nature-based Carbon Dioxide Removals (CDRs), and a 67.9% share in E-Flux, a leading provider of electric vehicle charging software.

VARO Energy offers an exciting working environment, which is characterized by strong teamwork, a flat organization, a fast pace, entrepreneurial thinking & acting and having fun. Everybody has the chance to make a difference, develop a career and contribute to sustainable growth in an exciting and changing industry.

VARO is backed by its two strong and experienced shareholders Carlyle International Energy Partners and Vitol.

Your key responsibilities

  • Provide 2nd level support on IT infrastructure/ workplace related topics in Switzerland with the focus on the Baar office (VARO’s Headquarters), but terminals and refinery as well

  • Provide local support on all IT workplace related matters in the Baar office (preparing workplaces, handing out IT equipment, solving workplace related issues, etc.)

  • For all support related matters, liaise between VARO’s Global Servicedesk in Hungary (first level support) and VARO’s Global Infrastructure team in Baar (third level support) or liaise with vendors where necessary

  • Liaise with the other IT teams/ team members

  • Be able to provide support and project services over multiple ways of communication (phone/ email/ VDI/ Teams/ Webex), besides face-to-face. Use diagnostic techniques and pertinent questioning to get to the bottom of an issue and find the best solution

  • Walk the customer through the problem-solving process, provide him/her with accurate information on IT products and services

  • Record events and problems and their resolution in the ITSM system (ServiceNow)

  • Follow-up and update customer status and information in the ITSM and towards the customer

  • Manage and maintain customer hardware installation and preparation (CMDB as part of the ITSM)

  • Help VARO’s Global Infrastructure team in projects which are related to specific Swiss needs

  • Perform small IT projects in Switzerland


    Your profile - Essential

    knowledge, skills &

    abilities

    • BSc/BA in IT or relevant experience

    • Working experience of at least 3+ years in the field of supporting complex business environments in their IT Infrastructure and Workplace related issues, including VIP users

    • Excellent communication skills; communicate effectively to understand the problem and explain its solution. Very customer-oriented and patient to deal with difficult customers

    • Good analytical and technical skills

    • Ability to diagnose and resolve basic technical issues

    • Ability and willingness to learn about new technologies and extend the knowledge to different fields

    • Good English and German language skills (verbal & writing), French is a plus

    • Experience with ITIL/ ITSM systems and processes (ServiceNow)

    • Experience with Microsoft environments (Windows 10, MS Teams, SCCM)

    • Experience with VM Ware Horizon VDI and the use of thin clients

    • Experience with Video Conferencing systems (preferably Webex)

    • Experience with phone systems (PBX, IP, Cisco, Jabber, Mobile)

    • Good understanding of old, new and emerging technologies

    • Experience with basic LAN/ WAN support

    • Experience with Office 365 and other cloud solutions is a plus

    • Experience with Disc Encryption (preferably Trellix)


      Other essential 

      requirement

      • Proactive and customer focused ‘make it work’ mentality

      • Flexibility on adapting work hours to ongoing tasks

      • (Inter)national travel required on a rare case by case basis

      • Can work independently and report to his manager

      • Well organized and disciplined

      • Takes ‘ownership’ of outcome and comfortable in a pressured environment

      • A real team player

        We offer

        • A professional and very well connected work environment with a young and international Team in a growing company

        • A flat organization structure and entrepreneurial spirit
          Attractive salary and bonus structures 

        • An attractive workplace in Baar/CH with great development opportunities within an international, corporate environment

        • Further benefits directed towards both physical training and self-development



          VARO ENERGY 

          ACCELERATES THE ENERGY

          TRANSITION. ACCELERATE

          YOUR CAREER, NOW.

          Than click on APPLY NOW to send us your documents.



          WANT TO LEARN MORE ABOUT OUR AMBITIOUS VISION, MISSION AND STRATEGY?

          Find more information here


Apply