You will have a key role to:

• Provide support for user inquiries and usage of Salesforce CRM
• Manage opt-in data capture and consent management from customers
• Support CRM analytics, reporting and data cleaning efforts
• Ensure the integrity, accuracy, and security of organizational data assets
• Conduct monthly reporting checks across multiple systems
• Populate, maintain and improve various existing dashboards locally
• Assist in building Power BI reports for data visualization

Main responsibilities:

• Act as the secondary main contact for CRM technical inquiries and facilitate data changes
• Manage the process of capturing opt-in data within the CRM system
• Assist in creating, updating, and maintaining user training materials to build CRM-related capabilities
• Contribute to analyses, document findings, and derive necessary measures for the systematic optimization of data quality within the CRM system
• Conduct critical data quality checks and assist in troubleshooting data discrepancies

Who we are looking for:

• Degree in business informatics, business administration or similar field
• Fluency in English and German required, (French considered an advantage)
• Experience preferred with CRM & BI Tools and its functionalities
• High degree of solution and service orientation
• High IT affinity, operation of various systems and databases
• Ability to work both in a team and independently
• Ability to identify problems at an early stage and solve them effectively
• Accountability and excellence in execution
• Structured and organized way of working
• High learning agility and open mindset for change

This role based in Zug, Switzerland will initially be limited until 6 Months with an opportunity to conversion to full time contract. If you are interested in working for a global leading health care company in a challenging role, then send us your application in English today. Or give us a call if you have any questions!