IT Project Manager (Conversational AI)

IT Project Manager (Conversational AI)Qualifications

• Number of Years of Work Experience: 5+


• Well-developed technical skills with the ability to learn fast

Responsibilities

• Leading customer implementation projects 


• Orchestrating internal engineering and technical delivery resources


• Understand the correlations within product portfolio and staff skillsets


• Supporting customer on the technical level and engage their staff


• Managing customer expectations


• Defining and creating project plans and milestones


• Understanding end solutions and demonstrating them to customers


• Recognizing cross and upsell potential during the project phase


• Providing customers with training and workshops


• Providing feedback to the Product Management and R&D organizations on the technical requirements in the market

Preferred experience

• A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience)


• Leading IT projects with several stakeholders internally as well as externally
  


• Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage


• Familiarity with artificial intelligence, natural language processing is a plus


• Technical management and customer-facing experience with a business-driven mindset

Skills

• Ability to work on system integration requirements


• Interest in Conversational AI applications


• Eager and able to work in a multicultural environment


• Very good communicator


• Fluent in English and German (written and spoken)


• French language skills is a big plus


• A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

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