Engineer - Customer Complaints

Sensirion AG — Stäfa
06 NovemberSpecialist100%

Engineer - Customer Complaints

Engineer – Customer Complaints

Your Profile


  • Degree in engineering or natural sciences (university level) in combination with experience in analysis procedures/measurement technology and electronics

  • Good knowledge of problem solving and methods for finding the causes of problems (5D/8D, 5 Whys)

  • Good English and German, written and spoken

Your Responsibilities

Sensirion is a global player in the field of sensor technology. You provide high-quality support to our demanding customers for international and multidisciplinary projects, ensuring that Sensirion remains a top provider of innovative sensor solutions. Your future supervisor Volker (Team Leader Quality Engineering) describes your future day-to-day work below.

What are the specific tasks?

You are responsible for carrying out error analysis for customer complaints. Together with specialist departments, you define corrective measures and compile reports in English and German. You discuss some of the results of your analysis directly with the customer. You are also responsible for the quality representation in development projects, in addition to your work on internal audits, risk assessments (FMEA) and customer approval (PPAP).

What are the daily challenges?

Quality issues can have complex origins, which means that you'll need technical expertise and an understanding of the production process and the quality methods in use (8D, 5 Whys). Corrective measures need to be discussed and agreed upon with various – and international – departments, and must then be monitored consistently. For these tasks, autonomy, team spirit, intercultural engagement and perseverance are the keys to success.

What are the daily challenges?

Quality issues can have complex origins, which means that you'll need technical expertise and an understanding of the production process and the quality methods in use (8D, 5 Whys). Corrective measures need to be discussed and agreed upon with various – and international – departments, and must then be monitored consistently. For these tasks, autonomy, team spirit, intercultural engagement and perseverance are the keys to success.

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