Salesforce Operations Specialist (m/w/d)
Our packaging is in great demand on the market. The joy of innovation, quality awareness and a focus on problem-solving shapes our thinking and acting. As a result, we have become a leading company in the field of corrugated cardboard packaging and are active throughout Europe.
To strengthen our team we are looking for you
Salesforce Operations Specialist (m/w/d)Your tasks:
- To ensure the entire end-to-end operation in the area of e-commerce, CRM and marketing CRM, provide technical support for the countries
- Responsibility for the further system development, continuous alignment with CI / CD and delivery in the multi-cloud environment
- Management of technical questions with our suppliers and implementation partners, like performance, release and license management, system extensions and add-ons implementation, integration to our system landscape etc.
- Management and monitoring of service level agreement with our service providers.
- Development and testing of new functions together with the business and responsibility for the technical documentation.
- General support - coordination of third-party service providers
- You will be a member of wider IT business application team
- You will also participate in the strategic development of the roadmap, taking optimal account of costs and benefits and the long-term IT strategy
- Comprehensive knowledge of Salesforce (Sales, Commerce, Pardot), data structures, Lightning platform and maintenance.
- Very good IT / technical background
- Proven project management skills. Ability to build strong relationships with virtual, international (and cross-cultural) teams.
- Strategic skills to develop long-term visions and the ability to translate these into actionable roadmaps that are widely accepted.
- Communicative, dynamic and assertive
- You enjoy an agile way of working with short decision-making paths
- Fluent in English is a must
- German language knowledge would be an advantage
- Participation in the global customer engagement team and the digital transformation
- Dynamic and international family company
- A corporate culture based on collaboration, quality, learning, economy and personal integrity
- A lot of creative freedom in the team and the opportunity to fully contribute
- Modern employment conditions and attractive social benefits
- Support in subject-related further development
Applications via e-mail will not be considered. Please apply via online application tool.
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