He or she is assigned to specific contracts, where Orange provides highly complex and customized solutions or where the customer governance is complex, which will result in significant amount of effort provided on top of the standard processes.
During the lifecycle of the contract, he or she is overall accountable for all program activities. This includes solution design in presales, service creation during contract setup, organic growth management if required. A key objective of the Client Lifecycle Director is to optimize the costs and use the best of our standard company processes and functions, while meeting the contractual obligations and securing the customer satisfaction.
The Client Lifecycle Director is a key member of the CBU mgmt. team on his/her allocated account(s). In this role, he/she works in collaboration with the CBU head to define the CBU strategy and meet the defined objectives.
The Customer Lifecycle Director is overall accountable for setting up, running and optimizing all program activities, as defined below:
1. Request to cash Solution Design in presales
2. Processes & industrialization
3. Program Management
Take overall accountability of program activities of an account during the lifecycle of the contract, including:
4. Product Specific activities
5. Transversal control activities
Business degree, or equivalent relevant experience.
Basic financial background required
Fluent in English (other foreign languages is a plus)
Project Management Certification (PMI) is a plus
ITIL Certification is a plus
Minimum of 7 years experience in global IT/telecommunications Program activities management, including minimum 3 years in international environment (if applicable).
Experience in integration and outsourcing, preferably in telecommunications environment
Minimum of 5 years experience in customer facing roles
Good experience and proficiency at optimizing processes and organizations
Working in an international environment.
The Client Lifecycle Director is a senior role required for especially large and complex programs. It requires a broad scope of authority and visibility.
Key relationships will be with senior management to board level both at Orange and with the customer.
Sales & Marketing Europe
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.