Customer Success Manager Full-Time

Accounto AG — Zurich or Lausanne/Genève
30 JuneSpecialist100%

Customer Success Manager Full-Time

Ready for a revolution? Then you've come to the right place!

Together with you, we want to revolutionise the accounting world. As a tech start-up, automation, machine learning, build, measure and learn and customer happiness are the order of the day for us. And all this in an exceptional organisational structure with a powerful team spirit.

As a Customer Success Manager, you have a good sense of empathy, like to work precisely and goal-oriented, have a good intuition for the structuring and implementation of lean processes and know that only successful customers make Accounto successful.

These are your tasks and responsibilities

  • Onboarding of our new customers from Romandie on Accounto

  • Advising and supporting our customers in the reorganisation and redesign of their processes

  • Supporting clients in the development and implementation of their digitalisation strategy

  • Obtaining and evaluating customer feedback regarding the further development of the product

  • Handling incoming and outgoing customer communication

  • Identifying unmet customer needs and developing new solutions

  • Actively contribute to the conception and development of the product in close cooperation with the product development team

What we expect

  • Basic understanding of fiduciary and accounting issues

  • Sense of responsibility and a very quick apprehension

  • A strong customer focus demonstrated by your empathy, which is a reflection of how important our customers' needs are to us

  • Ability to communicate complex problems and issues in a simple and understandable way

  • Trustworthiness, passion and all-rounder qualities

  • Familiarity with CRM solutions such as HubSpot or Salesforce are of advantage

  • Fluent in French and good German and English skills

What we offer

  • A fast-growing start-up that wants to achieve great things

  • Rapid development opportunities and great freedom of action

  • Huge learning potential through constant new challenges

  • Organisation structured by themes instead of hierarchies

  • Interdisciplinary teams in which every employee is equal - our guiding motto: the best idea wins.

  • The opportunity to get involved in all aspects of the company and to actively shape the future of Accounto

  • Open and solution-oriented communication

  • Working remote or in the Accounto Office near Zurich HB

If you want to make a difference in a vibrant start-up environment and are fascinated by technology, you've come to the right place. With us, there is the opportunity to develop personally and professionally in a constructively challenging work environment. Sounds exciting? Then apply via our website. We are looking forward to meeting you soon!



30 June
Specialist, 100%

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