Senior Consultant Client Lifecycle Management

Knowledge Lab AG — CH 8045 Zürich
19.11.2019Position with re­spon­si­bil­i­ties100%

Senior Consultant Client Lifecycle Management


Senior Consultant Client Lifecycle Management

Zurich, Zurich | Full time
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Do you think working in the banking sector can’t be exciting, rewarding and challenging? Think again. At Knowledge Lab, we develop pioneering solutions that enable financial institutions to make the most valuable business decisions. With us, you will have the opportunity to apply and expand your skills in ways you never thought possible - and you will have fun doing it. Join a successful team of great people with ambition, passion and ideas, all using and developing their talents for good - at work and in life.

The position

As a senior consultant for client lifecycle management at Knowledge Lab, you will be our client's trusted partner for driving the digital transformation of client management related processes. With your profound domain knowledge and your technical understanding, you will design efficient and business enhancing multi-channel front-to-back digital processes and automated compliance solutions. Completely paperless, if our clients agree.

As a strong team player, you will closely collaborate with our other consultants, our in-house data science team, our software engineers and our UI/UX experts. In an open-minded work environment, you bring in your ideas and help us to further drive the area of digital banking in the future.


  • Subject matter expert for client management
  • Advising our clients' management and staff on all levels (including C-level)
  • Leading the business analysis and workshops
  • Solution definition and integration
  • Leading and implementing projects on-site at our clients from requirements elicitation to roll-out
  • Leading sales cases including prototyping
  • Mentoring and education of team members

What you offer

Minimum qualifications

  • Master's degree either banking / finance or in computer science, mathematics, physics or engineering
  • Minimum 5-7 years of professional experience, preferably in a consulting firm. Alternatively in the financial sector, at a core banking provider or in software engineering.
  • High IT-affinity. Interest to work hands-on with various solutions, frameworks and technologies.
  • Deep understanding of processes around client lifecycle management, from prospecting to onboarding, modification and closing. Knowledge of the regulatory aspects of client management.
  • High analytical and structured problem-solving skills
  • Passion and drive to achieve extraordinary results
  • Highest quality standards
  • Extraordinary track record
  • Reliable, open-minded team player
  • Highly professional, trustworthy and credible presence
  • Very good communication skills that allow you to advise staff and management
  • High presentation and communication skills
  • Willingness to travel up to 80%
  • Professional working proficiency in German
  • Full professional working proficiency in English

Preferred qualifications

  • Avaloq Certified Customisation Professional is a plus
  • Project management certification is a huge plus
  • Certification in an agile methodology is a huge plus

Why should you apply?

At Knowledge Lab, we offer

  • An inclusive culture that values interdisciplinarity, freedom and responsibility
  • The possibility to shape a young company
  • Excellent growth and personal development opportunities
  • Interesting projects and challenging tasks

About Knowledge Lab
Knowledge Lab AG is a consulting, software engineering and data science company for financial institutions. Founded in 2016 and based in Zurich, Knowledge Lab serves customers within Switzerland and Europe. An interdisciplinary team of 20 employees works with its clients to develop solutions at the forefront of banking transformation. Knowledge Lab constantly researches new approaches and ideas in its own lab.

For further information please contact:
Dominique Im Obersteg
Knowledge Lab AG
+41 (44) 465 40 50

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Position with re­spon­si­bil­i­ties, 100%

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