Business Continuity Officer (BCO) - Merchant Services


  • Publication date:

    22 September 2022
  • Workload:

  • Contract:

    Unlimited employment
  • Language:

    German, English

Business Continuity Officer (BCO) - Merchant Services

Worldline is a key player in transaction processing and therefore business continuity & resilience are major focus points for our customers and partners in this 24/7 business.

A Worldline Business Continuity Management System (BCMS) is in place to ensure recovery and continuity of critical activities in case of disaster and major business disruptions.

As BCO within Switzerland you are responsible for the business continuity management of one of Worldline's key locations for strategic IT platforms & services. You will update, implement, supervise, test and improve the BCMS together with several business partners, and become the process owner of crisis management. The role is positioned in the Merchant Services Chief Operations Office division. BCO will report to the head of BCM within Merchant Services and work together on the one hand with the BCM managers in the Worldline group, as well as with key stakeholders of all divisions and departments within the Merchant Services Organization.

This is an exciting position for high potentials with a degree in IT or management. It is a job for people who have a passion for a 24/7 business. The BCO is a liaison between business, technology and the organization. The role requires good communication and coordination skills and already having experience in business continuity / risk management. The BCO operates in an international environment.


Your Challenge:

  • Develop, maintain and implement business continuity strategies, disaster recovery strategies and solutions - including risk assessments, business impact analysis and documentation of business continuity and disaster recovery procedures for Switzerland
  • Ensure the business continuity plans & procedures are regularly updated in line with performed interpersonal, application or infrastructure changes
  • Ensure compliance of local BCM with local and global laws/regulations
  • Work closely with BCM community internal and as well external (providers and clients)
  • Management and coordination of tests to ensure all plans, solutions and arrangements are operational and readily available, including implementation of lessons learned
  • Keep standard methodologies, plans and procedures up to date, available, known and implemented
  • Maintain crisis management framework Switzerland in close collaboration with all collaborators (internal/external, local and global)
  • Represent BCM during Local Incident / Local Crisis
  • Develop and maintain the training and awareness program
  • Expert support in relevant projects (Identification of BC requirements, strategies and solutions to ensure recovery of critical services and activities)
  • Deliver client, management & regulatory reporting and provide support in audits or certifications
  • Identify and pro-actively propose improvements to the Business Continuity framework


Your profile:

  • Relevant experience in business continuity, disaster recovery and / or crisis management
  • Structured and organized, with good interpersonal skills
  • Autonomous and proactive
  • Excellent written and oral communication skills
  • Strong analytical and problem solving skills
  • Proficient in English & German
  • You have an understanding of regulatory matters impacting business continuity and in being at the forefront of communication with regulators and internal auditors
  • Excellent knowledge of Microsoft Office Suite
  • Certifications in ITIL, project management, BCM, Riskmanagement
  • Experience in financial sector is a plus



Worldline, Hardturmstrasse 201, 8005 Zürich. For any questions please contacElmo Nikamaa: +43 66 01099022.



In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.


What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.


Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.


Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.