Teamleader Inbound & Outbound 80–100 % (m/f/d)

About the job

Teamleader Inbound & Outbound 80–100 % (m/f/d)

Biel/Bienne,

Switzerland

Profi Contact SARL is a modern call and customer contact center in Biel. Together with our parent company in Wohlen AG, we offer a comprehensive range of services for all tasks related to the contact and support of prospects, customers, and business partners, especially from the telecommunications, automotive, and health insurance sectors.

For our valued customer, we are looking for a committed and strong leadership personality who successfully leads and further develops two teams (Inbound & Outbound).

Your tasks

• Professional and personnel management of the two teams (Inbound & Outbound), a total of approx. 20 people

• Coaching and targeted development of employees

• Training and onboarding of new team members

• Organization and control of daily business

• Planning of deployments, task distribution, and quality control

• Active support in operational tasks and process optimizations

• Administrative activities within the scope of team leadership

You bring with you

• Completed commercial training or equivalent

• Business fluent German (native) as well as French, English, and other languages are an advantage

• Several years of experience in team leadership and coaching

• Experience in telemarketing or customer service (Inbound/Outbound)

• Strong communication and leadership skills

• Enjoyment of customer contact and employee development

• Structured, assertive, and reliable personality

• Confident handling of PC applications (Office 365, Dialogmaster, Bluecall, etc.)

What you can look forward to

Workplace: Biel/Bienne, near Bözingenfeld train station

Start: By arrangement

Do you feel addressed? Then apply directly via our application portal (blue button "Apply here!")

Contact:

Profi Contact SARL / Mireille Bourquin / Team Management / Supervising / +41 79 539 58 59

We look forward to getting to know you.