Senior Service and Application Manager

ti&m AG

Zürich

Key information

What awaits you

Customers: For support in application operations, you act as a direct contact person for customers. Active management of support and maintenance requests as well as active application life cycle management are part of your tasks
Optimize: You apply DevOps approaches, coordinate workflows, advance the customer with new ideas, and support them in their challenges
Know-how: You provide your application know-how and keep your knowledge up to date
Projects: You are responsible for the successful transition of applications from projects to operational operation and ensure Operational Readiness through structured handover processes
Coordination: With openness and good communication skills, you promote effective collaboration between customers, suppliers, and the IT department while adhering to SLAs and the maintenance budget
Shape: Motivated, determined, and with creative ideas, you help expand the AMS organizational unit

What you bring

You have a completed computer science education and at least three years of practical experience as an application manager in software development or maintenance
You convince with high social competence, strong empathy, and clear communication.
You are enthusiastic about supporting various customers and applications and creating real added value with your commitment
Teamwork and joint development are important to you, and you do everything to ensure customer satisfaction at the highest level
You bring experience in project management and are familiar with methodological approaches such as Scrum not only from the textbook
You are familiar with ITIL and have experience with incident, problem, and change management processes
You are familiar with customer reports and creating KPIs

We are looking for you – become part of our team