SAP Experience Center Switzerland Content Lead (f/m/d)

About the job

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

We are seeking a motivated and visionary Content Lead for our SAP Experience Center Zurich.

The Experience Center Content Lead ensures the end-to-end orchestration, quality, and continuous development of the Swiss Experience Lab and its storylines. Experience Labs, part of SAP Experience Centers (EC), represent real-world business scenarios as use cases featuring integrated partner products and a live SAP landscape.

This role combines content leadership with technical expertise to create, maintain, and evolve immersive, hands-on experiences with solutions tailored to address real-world business challenges.

Operational Readiness

• Define and maintain coherent, business-relevant end-to-end narratives across all content use cases in the EC Lab.

• Translate Market Unit (MU) strategy and top-account priorities into tangible, customer-resonant Lab engagements.

• Own content and the functional/technical configuration of the Experience Lab; act as the Single Point of Contact (SPOC) for all technical requirements, coordinate maintenance partners and work closely with SIX teams to ensure reliable operation of demos, showcases, and infrastructure.

• Enable storytellers and internal teams through training, playbooks, documentation, and hands-on guidance to ensure delivery excellence.

• Structure and track Lab engagements to drive tangible business outcomes (e.g., qualified pipeline generation, co-innovation opportunities, and account progression); report performance and learnings.

• Ensure sustainability, scalability, and reusability of developed assets, storylines, and technical components.

Continuous Evolution and Ecosystem Activation

• Continuously evolve the Lab’s physical setup, digital content, and technical infrastructure to reflect SAP innovation and changing customer needs; maintain a prioritized roadmap.

• Monitor and synthesize feedback from engagements to iteratively refine narratives, assets, and experiences.

• Develop and activate new end-to-end storylines and content use cases that showcase SAP’s differentiated value across industries and lines of business; ensure demo readiness and delivery quality.

• Identify, onboard, and integrate ecosystem partners as contributors or showcase participants to enrich the customer journey.

• Collaborate across global and regional EC networks to share best practices, harmonize standards, and co-develop innovative showcases.

• Support Innovation Initiatives within and beyond the EC (e.g. flagship events, hackathons, co-innovation), to ensure the Experience DNA is visible across key customer touchpoints and leverage outcomes to enhance the Lab’s portfolio and capabilities.

• Adapt and localize storylines to align with Swiss Market Unit priorities, top-industry focus areas, and strategic accounts.

• Market and pitch the EC concept internally and externally to strengthen brand perception, drive engagement, and increase utilization.

Storytelling & Experience Engagement Management

• Support the planning and delivery of customer and partner engagements in the EC, including end-to-end narrative design, tailoring, and content preparation.

• Manage and orchestrate customer-tailored EC engagements, ensuring seamless execution and alignment to objectives.

• Lead and advise on bespoke EC storylines, overseeing content customization and creation to meet customer needs and drive desired outcomes.

What you bring:

• Extensive experience in customer experience design, storytelling, and content development.

• Proven ability to translate business strategies into compelling narratives and immersive experiences.

• Over 10 years of experience managing high-profile customer engagements and executive presentations.

• Strong understanding of SAP technologies, support processes and Experience Center/Lab infrastructure.

• Deep knowledge of the Swiss market, including customer priorities, business dynamics, and cultural context.

• Demonstrated ability to lead cross-functional projects and drive alignment across teams.

• Proactive, ownership-driven mindset with a focus on continuous improvement and innovation.

• Passion for co-creation and delivering impactful, customer-centric experiences.

• Exceptional communication, presentation, and storytelling skills for diverse audiences.

• Fluent in German and English, both written and spoken.

• Open, adaptable, and energized by working in a dynamic, fast-evolving environment.

Meet your team:

SAP Experience Centers are innovation spaces worldwide, providing access to SAP’s solution portfolio. Customers and partners experience interactive showcases, real-life use cases, as well as ready-to-use demos first-hand. We manage the Experience Center and the community of storytellers. We are orchestrating and organizing customer meetings from end to end.

If you are passionate about creating unforgettable customer experiences and bringing innovative ideas to life, we look forward to receiving your application.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: E-Mail schreiben.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438966 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: ERP, Pre-Sales, SAP, Cloud, Compliance, Technology, Sales, Legal

Zürich-Flughafen, Zurich, CH, 8058