Front Office Agent (m/f/d)

In the versatile and responsible role as a Front Office Agent, the following tasks are part of your area of responsibility:

• Implementation of a professional and individual arrival and departure experience for our guests, as well as their care throughout their entire stay
• Compliance with all front office processes in accordance with LQA and Forbes Travel Guide standards
• Transparent communication and information sharing within the department and across the hotel
• Professional reception of guest feedback, while maintaining full discretion
• Reservation acceptance outside office hours in compliance with LQA and Forbes Travel Guide standards

• Completed vocational training in hotel management or a comparable field
• Understanding of upscale luxury hospitality
• Naturally warm charisma
• Empathy, passion, and respect
• Fluent in German and English, French is an advantage

• A dynamic and motivated team that enjoys working
• A lively environment in the leading Swiss luxury hospitality
• Special rates for overnight stays in the Swiss Deluxe Hotels properties
• Employee as well as Family & Friends benefits at Les Trois Rois
• Europa Park discounts
• Financial support for language courses
• Central workplace directly in Basel's old town