Senior Consultant / Manager Shared Services and Business Process Outsourcing Transformation



  • You analyse clients' business problems and assess as-is scenarios and prepare a vision for future operational structures, such as service consolidation in Shared Service Centres or outsourcing.
  • You define new state-of-the art processes, policies and requirements for Front / Middle and Back-office functions.
  • You manage aspects of the project by monitoring and overseeing the quality of deliverables or entire workstreams, including identifying and tracking any project issues to mitigate risks.
  • You lead small engagements or components of large, complex engagements (e.g. the transition of workforce to new offices or to outsourcing partners, the design of a new business operating model for a multinational, etc.).
  • You apply your leadership experience through mentoring, training and developing other members of the team.
  • You stay well informed on the latest Global Business Services (GBS) leading practices and market trends and participate in the development and presentation of proposals for business development activities.

Senior Consultant / Manager Shared Services and Business Process Outsourcing Transformation

Senior Consultant / Manager Shared Services and Business Process Outsourcing Transformation

  • You have completed an excellent university degree (minimum Bachelors, preferred Masters or MBA) ideally in a Finance related discipline.
  • You have 4 or more years of relevant (Consulting) experience.
  • You can demonstrate project experience within the Shared Services, Outsourcing and/or Offshoring industry, or in the area of operational optimisation.
  • You are knowledgeable about back-office functions, and processes, especially in the area of Finance.
  • You have practical experience working through either functional optimisation, BPO and/or Shared Services or operations transformation programmes in a global setting.
  • You have experience managing teams or a workstream through the full lifecycle of strategy, design, and implementation of Shared Services/outsourcing organisations.
  • You have experience with some of the widely used technologies in the field of Shared Services and Outsourcing (e.g. Alteryx, Blackline, Power BI, SAP, ServiceNow).
  • You communicate confidently in English, and are happy to travel.

Robert JacsmanRecruitment Team
Tel. +41 58 792 16 24

PwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals to deliver solutions and sustained outcomes in the areas of assurance, advisory and tax services.

Today's world is not simple. The challenges facing business and society are complex. We know those challenges need to be looked at from a new angle. With your human ingenuity, passion and experience combined with the latest technology, these problems become easier to tackle. We are a passionate community of solvers coming together in unexpected ways, creating new solutions and sustained outcomes. Together, we are part of The New Equation.