Customer Service Representative: 80-100% Basel and Home Office

Publication date:01 December 2025
Workload:80 – 100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a passionate Swiss call center dedicated to employees and customers. Enjoy a supportive work environment with growth opportunities.

Tasks

Act as the first point of contact for all phone inquiries.
Handle complaints and provide support in all national languages.
Log customer requests in the system (SAP/Salesforce).

Skills

Swiss German as your native language, fluent in Italian and/or French.
Enjoy customer interaction and thrive in a lively team.
Good PC skills facilitate a smooth start.

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About the job

Callpoint - an owner-managed Swiss call center - passionately and dedicatedly cares for our employees and customers. With us, you have finally arrived.

Communicative, multilingual, and enjoy customer contact? Then come to us, we support and develop you. We are immediately looking for several team players for our department in Basel.

You are the first point of contact for all telephone inquiries

You handle complaints and take over support and order service in all national languages

You record customer concerns in the system (SAP/Salesforce)

You analyze the diverse customer problems and develop appropriate solutions

Working hours from Monday to Sunday between 07:00 and 22:00

You can start in January 2026

Swiss German is your native language

You are proficient in Italian and/or French, spoken and written (C1 is desired)

English skills are always welcome

You enjoy dealing with customers and like working in a lively team

Good PC skills facilitate the entry

You are available immediately and can start in October 2025

A clean criminal record and debt collection register extract are required for employment

After the training phase (probation period), part-time and home office are possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one additional day of vacation each year

For Sunday and public holiday work, you receive bonuses up to 50%

Pleasant working atmosphere, thorough training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!