Guest Experience Coordinator (m/f/d) at Andermatt Alpine Apartments - seasonal

About the job

• Reception, care and farewell of our guests at the reception
• Personal and written guest communication – before, during and after the stay
• Creating individual offers for direct bookings and smaller groups
• Booking individual and group reservations in our PMS (hotel software)
• Processing booking requests via e-mail, telephone and booking portals (e.g. Expedia, Booking.com)
• Ensuring a smooth check-in / check-out including payment processing
• Providing information about our apartments, the destination, activities, gastronomy and sights as well as booking corresponding offers for the guests
• Support and coordination in the area of Guest Relations – including handling guest requests, complaints and special inquiries
• Interface to housekeeping, facility management and other internal departments
• General administrative tasks in the front office area

• Ideally a completed training in the field of hospitality, tourism or a similar discipline
• Experience in front office or guest care is an advantage – we also welcome experience in reservations or group booking management.
• Excellent communication skills in German and English, any additional language is an advantage
• Politeness and a professional appearance
• Organizational talent and the ability to work in a fast-paced environment
• Flexibility and willingness to work in shifts, including weekends and holidays

• Work in a dynamic and exciting mountain destination
• Collaboration in a motivated team with the opportunity to take on a lot of personal responsibility
• Modern employment conditions with attractive working hours
• Opportunities for further training
• Several employee benefits within the destination and internationally within the Orascom Hotel Management company