Customer Service Employee 60 - 80 %

Zürich

Key information

Publication date:11 November 2025
Workload:60 – 80%
Contract type:Unlimited employment
Place of work:Zürich

For our repair workshop in Zurich Altstetten, we are looking for a Customer Service Employee 60 – 80 % immediately or by arrangement.

Do you enjoy being in contact with outdoor enthusiasts? Are you looking for a varied part-time position? Then read on...

YOUR SPECIALTY AS A CUSTOMER SERVICE EMPLOYEE

Answering customer inquiries about cost estimates and repair options for outdoor clothing, backpacks, and tents both in writing and verbally. Your thing.
Maintaining customer master data and processing orders in the ERP system. You also enjoy that.
Close exchange with internal and external interfaces. Absolutely.
Keeping an eye on turnaround times and helping out when things get stuck. It's in your blood.
Being the contact person for our customers in the Altstetten repair workshop. Your passion.
Our extensive travel and outdoor range. Your home.

THIS IS YOU

A completed vocational training, ideally as a commercial clerk EFZ or retail specialist EFZ. You can see that in your profile.
First experience in customer service or with complaints as well as product knowledge. That's needed.
Clear, friendly, and solution-oriented communication, both written and verbal. Empathy is part of you.
Your environment describes you as reliable, independent, and communicative. Definitely.
Working with various systems (such as customer databases, MS Office) and on the PC. You are used to that.
Being outdoors. Your hobby.

YOUR BENEFITS

A shared spirit of outdoor enthusiasts that can move mountains
Generous shopping discounts and above-average, part-time friendly social benefits
A 40-hour week or flexible working time models (depending on the model, there are up to 7.5 weeks of vacation per year) and the possibility of unpaid leave
Employee events from outdoor cooking to bivouac tours
A corporate culture based on a meaningful purpose
And much more

The right equipment in your backpack? Does this role as a part-time Customer Service Employee appeal to you?
Then we look forward to your online application.
#getoutbutright

THIS IS US

Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The motto "Get out. But right." is lived by around 450 employees. We are organized in circles and use the patterns of Sociocracy 3.0 - this way employees are deployed according to their skills. In the stores in Zurich, Basel, Bern, Lucerne, St. Gallen, and Winterthur as well as the two outlet stores, there are over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in one of the three repair workshops. Our workshop team annually repairs around 10,000 pieces of equipment, ensuring a longer use of favorite items.

MORE INFORMATION

If you have any questions, please feel free to contact Tobias from the repair workshop team: Tel. +41 44 383 38 38

or visit us online: www.transa.ch

We would like to fill this position as a Customer Service Employee in Zurich Altstetten without the support of personnel service providers.