Customer Success Manager (m/w/d) DACH Region

NEVIS Security GmbH — Zürich
03.12.2019Position with re­spon­si­bil­i­ties100%

Customer Success Manager (m/w/d) DACH Region

Permanent employee, Full-time · Zurich

About us

NEVIS has been protecting the portals of banks, insurances and authorities for over 20 years, and is deployed by companies around the world today. The NEVIS Security Suite is Switzerland's market leader for identity and access management and protects over 80% of all e-banking transactions.


Job description

This is your role

We are looking for a Senior Customer Success Manager who has the drive, skills and motivation to take on the challenge of building up our new Customer Success Department. You will be accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management. You will assist with business value assessments to ensure our customers get the most return on investment from NEVIS.
This job requires leadership experience, exceptional interpersonal and communication abilities, analytical thinking, and a good understanding of the software industry.

 
Qualifications

This is you
  • Be the customer advocate. Act as the voice of the customer and collect feedback to drive continuous product improvement.
  • Build trusted relationship with our customers.
  • Serve as the primary point of contact for our customers after implementation.
  • Manage customer feedback and escalations.
  • Identify and communicate root causes for customer success or failure.
  • Develop and implement customer retention campaigns.
  • Introduce customers to new features and product capabilities.
  • Partner with the internal team members to align account activities.

You bring
  • Relationship management skills. Ability to build relationships with decision makers in their accounts.
  • Extremely perceptive and highly emotionally intelligent.
  • Excellent communication skills and good at having difficult conversations.
  • Ability to juggle multiple and changing priorities while working in a fast paced and demanding environment.
  • Excellent and proven teamwork and leadership skills.
  • Bachelor's degree required or equivalent experience
  • Available to travel up to 25%

 

Further information

Why us?

Are you interested in IT security, the challenges of digitalization and care about consistent user interfaces: we are looking forward to your application! The NEVIS Security Suite is the market leader in Switzerland for Customer Identity and Access Management (CIAM) and secures over 80 percent of all e-banking transactions. For more than 20 years we have been the preferred strategic partner for demanding security projects of renowned customers in the area of banking, insurance and government. The NEVIS Security Suite is being further developed and adapted to new technology trends to meet the constantly changing requirements of digitalization. That's why we're looking for you.

NEVIS Security GmbH
Röntgenstrasse 16
CH - 8005 Zürich

Info

Info

03.12.2019
Position with re­spon­si­bil­i­ties, 100%
Contact
NEVIS Security GmbH
Röntgenstrasse 16
CH - 8005 Zürich

Company

Industry:Information technology/Telecom.
Job offers:1 job
Location:Röntgenstrasse 22
8005 Zürich
Website:https://www.nevis-security.ch
Salary

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