READY TO RESHAPE
Building on 30 years of experience in transfusion diagnostics, Quotient is a commercial-stage diagnostics company committed to delivering solutions that reshape the way diagnostics is practiced. MosaiQ , Quotient's proprietary multiplex microarray technology, offers the world's first fully automated, consolidated testing platform, allowing for multiple tests across different modalities. MosaiQ is designed to be a gamechanging solution, which Quotient believes will increase efficiencies, improve clinical practice, deliver significant workflow improvements and operational cost savings to laboratories around the world. Quotient's operations are based in Eysins/Switzerland, Edinburgh/Scotland and Newtown/Pennsylvania.
IT SERVICE DESK ANALYST
Quotient is recruiting for an IT Service Desk Analyst to join the IT department team based in Eysins. As an IT Service Desk Analyst, you will offer technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem-solving team, routinely sought after to address complex, critical customer issues.
SLA timeframe to appropriate technical support team
Desk team that is consistent and compatible with the global Support orientation
QUALIFICATIONS & EXPERIENCE REQUIRED
(Windows OS (8.1 & 10))
Route de Crassier 13 1262 Eysins
|Job offers:||2 jobs|
|Location:||Route de Crassier 13|