Senior Desktop & Systems Administrator

 — Fribourg
17.09.Employee100%

Meggitt PLC is a global engineering group specialised in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 11’000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.
Meggitt Fribourg’s site provides its expertise to the four strategic business units of Meggitt PLC. Meggitt Fribourg is employing 500 employees. We develops, manufactures and sells world-wide a complete range of transducers and electronic systems for the monitoring of engines, turbines and other rotating machinery in both the aerospace and energy industries.

To further strengthen our IT department, we are currently looking for a

Senior Desktop & Systems Administrator

Meggitt PLC is a global engineering group specialised in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 11’000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.
Meggitt Fribourg’s site provides its expertise to the four strategic business units of Meggitt PLC. Meggitt Fribourg is employing 500 employees. We develops, manufactures and sells world-wide a complete range of transducers and electronic systems for the monitoring of engines, turbines and other rotating machinery in both the aerospace and energy industries.

To further strengthen our IT department, we are currently looking for a

The Position

As “Senior Desktop/Systems Administrator” you will be accountable to provide senior level IT support utilize industry best practice technical experience with a focus on excellent customer service skills, queue management and SLA monitoring. This role supports a complex environment and will include resolving incidents, escalations, focus on high priority incidents, completing service requests and assisting project teams where required for software, hardware, network and various applications.

The main responsibilities for this role are:

  • Provide first class customer focused IT support to both VIP and standard business users across the site
  • Monitor ServiceNow queue and assign Incidents/Service requests to relevant resources
  • Review incidents that have breached SLA in Level 2 team and take appropriate action to address causes for breaches
  • Install and configure software and hardware
  • Technically support and coach apprentices with escalated incidents by performing technical assessments, troubleshoot incidents and isolate faults in accordance with Service Level Agreements for escalations and own workload
  • Provides significant expertise in day to day consultation, training, instruction, complex trouble-shooting and problem-solving for computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts
  • Manage networks, servers and technology tools
  • Set up accounts and workstations as well as upgrading systems with new releases and models
  • Support Major Incident Management during high priority incidents and problem tickets which technical assistance
  • Ensure that all tickets are well-documented and actionable with accurate notes
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as well as logging actions
  • Knowledge of machine builds and ability to provide support in this area if required (including data transfer and user induction)
    Build an internal knowledge base with technical documentation, manuals and IT policies
  • Ensure security through access controls, backups and firewalls
    Identify and support process improvement across team

Your Profile

  • Proven experience as a Systems Administrator, Network Administrator or similar role
  • Experience to work in a large organization supporting 10,000+ user base across various locations
  • Fluent in English & French
  • Experience with databases, networks (LAN/WAN) and patch management
  • Experience of supporting VIP users is essential
  • Knowledge of system security (eg: Intrusion detection systems) and data backup/recovery.
  • Ability to create scripts in Python, Perl or other languages
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles
  • ITIL V3 Awareness
  • Participation in team on-call Rota where required
  • Experience of supporting bespoke applications, with the mentality to think outside the box
  • Excellent customer service skills with
  • Strong organizational, troubleshooting, analytical and problem solving skills
  • Smart presentable with strong oral and written communication skills
  • Driven, can do attitude with the ability to priorities effectively
  • Travel will be required across sites

If you are looking for a challenging position with opportunity to grow in a truly international company, please send your application (resume, letter of motivation, reference letters and diploma) in English to www.meggitt.com. Please note that only complete applications will be taken into consideration.

 

Rte de Moncor 4 PO Box 1616 1701 Fribourg

Info

Info

17.09.2020
Employee, 100%

Contact

Rte de Moncor 4 PO Box 1616 1701 Fribourg

Company

Industry:Industry various
Job offers:3 jobs
Location:Rte de Moncor 4 PO Box 1616
1701 Fribourg
Website:http://www.meggittsensingsystems.com
Salary

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