Implementation Engineer Wireless

 — Lausanne

We are glad to share with you an open position of Implementation Engineer (w/m) in a leading global technology services company.

Implementation Engineer Wireless

We are glad to share with you an open position of Implementation Engineer (w/m) in a leading global technology services company.

Job Title: Implementation Engineer Wireless - Lausanne or Zürich (W/M)

Location: Lausanne (VD) or Zürich (ZH)

Salary range: According to profile

As Implementation Engineer Wireless, you will be in charge of:

- Ensuring Client Satisfaction by securing operational hardware and/or software on client site:

You own large portions of an installation. You have a certain understanding and appreciation of business principles. You break and fix incidents at a low to medium level of complexity. You take responsibility for problem resolution and troubleshooting. You answer to escalated client requests and support client applications to a first line resolution. You escalate complex problems to the relevant third parties.

- Compiling and maintain project administration:

You demonstrate fundamental project management and administration ability, like report and proposal writing, project documentation comprehension and completion. You assist with the documentation of standard operating procedures relating to installations and fixes.

- Provide telephonic, remote and on-site support to clients:

As Implementation Engineer, you may also be required to perform periodic telephonic duty on the technical service desk, providing a second line telephonic support to customers. This duty is organised weekly on both sites in Switzerland.

- Acting as specialist knowledge:

You are expected to be taking the ownership of relevant technologies according to domain or specialization. You will participate to specific events to stay alert about new technologies and align your skills. Furthermore, in agreement with your team leader, you must organise some technical sessions to demonstrate and present new technologies to the team.

The Implementation Engineer functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.

Your peers recognised you as :
  • Client focused with high sense of service and you make proof of proactive approach into solving clients' issues.
  • Team player, you work closely to your support team colleagues
  • Act as mentor for colleagues
  • Great communication skills and listener

Skills and technologies:
  • CCNP Wireless certified
  • Pass and maintain vendor certifications
  • 5 years minimum experience (deployment, troubleshoot, design)
  • Routing and Switching
  • Authentication skills (Tacacs, Radius "¦) ISE
  • DNA
  • Aruba
  • Dev: Python, ansible "¦

Language: French or German AND English

Brandschenkestrasse 6 8001 Lausanne



Employee, 100%


Brandschenkestrasse 6 8001 Lausanne


Industry:Recruitment agency/Staffing
Job offers:4 jobs
Location:Brandschenkestrasse 6
8001 Zürich

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