Field Application Specialist (m/f/d) Western Switzerland

 — Genève
23.10.Employee100%

We are looking for a Field Application Specialist (FAS) to join our new sales and support team for the Swiss market. This is a great opportunity to join Cepheid and to become a vital part of our growth journey! 

In this field-based position you will cover a dedicated territory of Western Switzerland, but is not limited to. 

In this role, you will provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. You will provide technical guidance and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affair, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care that exceeds expectations.

Field Application Specialist (m/f/d) Western Switzerland

We are looking for a Field Application Specialist (FAS) to join our new sales and support team for the Swiss market. This is a great opportunity to join Cepheid and to become a vital part of our growth journey! 

In this field-based position you will cover a dedicated territory of Western Switzerland, but is not limited to. 

In this role, you will provide in-field assistance for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. You will provide technical guidance and support to customers on instrument operation, assay implementation and accreditation, maintenance of company products. Make technical presentations and conduct product demonstrations for customers. Work collaboratively with Sales, Marketing, Scientific Affair, Technical Support, Service and global business units to identify and assess customer needs and provide high quality customer care that exceeds expectations.

Essential Job Responsibilities: 

  • Integrate Cepheid Systems, Connectivity Solutions as well as assays into customer laboratories and provide support to customers during the evaluation, implementation and accreditation process for a smooth and rapid Go Live.
  • Demonstration/Training of Cepheid Systems and Connectivity Solutions, software, reagents to current and potential customers.
  • Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business as rapidly as possible.
  • Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
  • Provide enhancements for development and optimization of Cepheid solutions.
  • Serve as customer advocate for timely resolution to customer concerns
  • Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction.
  • Ensure territory status information is updated as requested: including but not limited to installation and training records, site visits, expense reports and travel calendar
  • Participate in Technical material development and ensure all FAS customer facing technical material is updated.
  • Complete all assigned and required training satisfactorily and on time 

Education and Knowledge: 

  • Bachelor’s or Master's degree in Biology Micro Biology with a focus on microbiology or virology
  • Relevant work experience experience outside of the academic environment
  • Medical Technologist experience is beneficial
  • Experience working the field as well as in direct customer contact would be desirable
  • Experience in molecular and microbiological techniques
  • Practical experience in the laboratory environment with lab automation systems
  • Experience with LIS / connectivity is helpful
  • Experience using technology for documentation and communication
  • Experience with CRM, SAP or similar 

Skills:

  • Demonstrated excellent customer relations/service skills
  • Self-motivated and independent problem solver
  • Goal oriented, results driven
  • Strong interpersonal and communication skills
  • Ability to work independently as well as team orientated
  • Networking skills to grow the business
  • Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)
  • Demonstrated excellent time management and organization, project management skills
  • Fluent in English and French
  • Ability to travel frequently within assigned territory 

What we have to offer:

  • You can expect varied and challenging tasks from us, which you can master with great multinational colleagues at your side
  • We offer you an attractive remuneration package and flexible working hours
  • As part of the Danaher Group, exciting internal programs for funding and further development are available 

Are you interested in working in a dynamic and team-oriented environment and are you ready to break new ground with us? Then apply online with your complete documents (cover letter, curriculum vitae, certificates) and your salary expectations. 

We look forward to receiving your application!

For further questions on the position please contact Evgenia Wittal, Senior Talent Acquisition Partner on +49 172 2320614.

Europark Fichtenhain A 4 47807 Krefeld

Info

Info

23.10.2020
Employee, 100%

Contact

Europark Fichtenhain A 4 47807 Krefeld

Company

Industry:Chemicals/Pharmaceuticals
Job offers:3 jobs
Location:Europark Fichtenhain A 4
47807 Krefeld
Salary

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