Customer Care Advisor Telecommunications 60 - 100% (m/f/d)

About the job

Customer Care Advisor Telecommunications 60 - 100% (m/f/d)

Biel/Bienne,

Switzerland

We are an established customer service company specializing in handling customer concerns. These companies have outsourced their customer service to us – we act as a competent interface between providers, processes, and end customers.

Are you both a service heart and a problem solver?

As a customer advisor with us, you create positive customer experiences daily – with expertise, empathy, and real solutions. In our dynamic team, you work with modern tools on varied customer issues.

If you bring enthusiasm for customer service and want to grow with us, then apply now!

A typical workday

You ensure high-quality telephone advice and answer customer inquiries via modern contact channels. To satisfy customers, you meet their expectations and seek the best possible solutions. An exciting and varied environment awaits you.

Start: December 1, 2025

Customer Care Advisor Telecommunications 60 - 100% (m/f/d)

These are our requirements…

· Flawless Swiss German spoken and written and French or Italian

· First experience in customer consulting is an advantage

· Customer-oriented with strong communication skills

· Initiative, result- and solution-oriented, "can-do mentality"

· Good knowledge of MS Office, communication tools (telephony), customer databases (CRM)

· Reliable, punctual, and friendly

What you can expect from us

· Solid basic training

· Nice workplaces with modern infrastructure

· Modern and contemporary employment conditions (according to GAV Call-Center)

· Friendly and multicultural work environment with dynamic team spirit and informal culture

· Train/bus stop directly in front of the building

· Working hours Mon-Fri between 08:00 – 18:00

· Monthly salary of CHF 4,200.- at 100% (gross x 13)

Do you feel addressed? Then we look forward to your application via the blue apply button.

Contact:

Profi Contact SARL / Mireille Bourquin / Team Leader / Supervising / +41 79 539 58 59

We look forward to meeting you.