Receptionist (M/F) - Lausanne, Switzerland

Between lake and mountain, join hotels where natural elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our guests as for our teams. We offer our employees real opportunities for growth within exceptional establishments. Great hospitality comes from the heart, and it is with passion that we make it shine every day.

• You will be responsible for managing the day's arrivals, including room allocation, VIP reception, and relocations.
• You will ensure smooth collaboration with all hotel departments.
• Your mission will be to monitor the satisfaction of present guests and anticipate their needs.
• You will supervise billing and payment collection from individual clients and groups.
• You will be responsible for developing, updating, and applying reception procedures.
• You will organize and lead regular meetings with the reception team.
• You will participate in the training and integration of new employees.
• You will ensure clear and effective communication with the team, the Head of Reception, and other departments.

• You have a hospitality training (CFC, hotel school, CAP/BEP/BTS).
• You have gained 2 to 4 years of experience in a similar role, preferably in a 5* establishment.
• You master computer tools (Opera, Word, Excel, PowerPoint).
• You possess managerial and team management skills.
• You have a strong sense of welcome, customer service, and excellent presentation.
• You are bilingual in French and English, and knowledge of German is an asset.

• Temporary accommodation

• Internal training

• Access to sports facilities

• Quality catering at preferential prices

Joining Sandoz Foundation Hotels means joining a group where excellence, employee development, and sustainable development are at the heart of our values. We invest in your professional growth and offer an inspiring work environment where team spirit and authenticity are essential. Together, let's shape great hospitality with passion and commitment.