Service Delivery Manager - Datacenter (a)

About the job

Do you want to actively shape the future of Green?

As a Service Delivery Manager, you are part of a dedicated and versatile team and are responsible for the technical implementation of customer orders in the datacenter environment. Depending on the project, you work independently or in close collaboration with our electrician team. You ensure complete and precise documentation of all work and thus ensure smooth information flow within the team as well as towards our customers. As a member of our Datacenter Customer Service Management team, you are a central link between our customers and the internal specialist departments. With your professional, responsible, and solution-oriented way of working, you ensure customer satisfaction – from technical planning to the successful implementation of their projects.

If you enjoy taking responsibility, mastering technical challenges, and contributing to the success of our customers together with a motivated team – then you are exactly right with us!

Your area of responsibility

• Planning, coordination, and execution of network connections as well as installation work for our customers
• Technical planning and management of customer projects in the field of datacenter services (power and data cabling, racks, enclosures, etc.)
• Support, accompaniment, and consulting of our customers in the operation and expansion of their datacenter infrastructure
• Planning and supervision of maintenance and expansion work on the customer side
• Execution of remote and smart-hands assignments
• Creation and seamless documentation of all installations, cross-connects, and cabling
• Support with technical customer concerns and close cooperation with internal teams

Your skills

• Completed training as an electrician, telematics technician, IT specialist, or similar
• Project experience in customer projects in the electrical or ICT environment is a great advantage (further training desired but not mandatory)
• Experience in datacenter infrastructure (DCIM) and solid knowledge in the technical environment (telecom, power, racks, infrastructure) are helpful
• High interest in technical innovations
• Strong service orientation and social skills
• Systematic, precise, and methodical working technique as well as process-oriented thinking and working style
• Impeccable reputation (debt enforcement and criminal record extract)
• Very good German skills and good English skills

Our offer

Are you in?

We look forward to applications of all kinds (a) – The (a) stands for diversity, also in our job title.
 
We look forward to receiving your application via the "Apply now" button. Please use this method exclusively to send us your documents, as we cannot consider applications via other channels, such as email.
If you have questions about our application process or an open position, you can contact us anytime at hrm@green.ch. We ask for your understanding that we are difficult to reach by phone as we are often involved in interviews.
 
What happens after your application?
After we have received your application, we will carefully review it. Within 7 days of receiving your application, we will contact you to provide feedback.
 
Our goal is to make the application process as transparent and pleasant as possible for you. If you are shortlisted, we will invite you to a first interview (Teams) where we can get to know each other better and find out together if we are a good fit.

We look forward to accompanying you on your journey and hopefully welcoming you soon as part of Green.
 
We would like to refrain from the support of recruitment agencies when filling this position. Please do not submit dossiers to us, thank you.