Bern
Yesterday
Front Office Agent 100% (m/f/d)
- 19 February 2026
- 100%
- Bern
Job summary
Join the historic Hotel Schweizerhof Bern & Spa, a gem in the city. Experience a vibrant work culture with excellent benefits and growth opportunities.
Tasks
- Provide exceptional guest service and support during their stay.
- Handle check-in, check-out, and room reservations efficiently.
- Coordinate with guests for dining and other inquiries.
Skills
- Training in hospitality or relevant experience is required.
- Fluent in German and English; French is a plus.
- Strong organizational skills and a team-oriented attitude.
Is this helpful?
About the job
With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class service offerings for guests from all over the world.
Our corporate culture is characterized by a flat hierarchy, collegial cooperation, and a healthy dose of humor as well as passion.
We are convinced that only satisfied employees can inspire our guests – that is why we offer a working environment that motivates, inspires, and encourages top performance.
We are proud to have received the "Great Place To Work® Switzerland" award. This certification is based on the evaluations of our employees, who perceive our workplace culture as excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland.
Are you ready to create outstanding guest experiences with us and learn a lot as well as develop yourself? Then you are exactly right with us!
We look forward to your application for the open position as
Front Office Agent 100% (m/f/d)
Your daily work
- General guest care
- Check-in and check-out
- Coordination with guests and organization of the stay
- Room reservation acceptance, creating offers and confirmations
- Filing and management of correspondence
- Acceptance of table reservations for the F&B outlets as well as in-room dining orders
What we expect from you
- You have completed vocational training in the hotel industry or have corresponding professional experience in a similar position
- Very good language skills in German and English, French is an advantage
- Always ready to go the extra mile for our guests and exceed expectations
- Your working style is independent and structured; you are also characterized by your strong organizational and team-oriented personality
Our benefits
- Generous discounts for hotel stays at the Bürgenstock Collection and member hotels of the Swiss Deluxe Hotels group as well as Leading Hotels of the World
- Benefits platform for employees with permanent discounts in various stores
- Regular events for employees (summer party, Christmas aperitif, and birthday dinner)
- Support for professional training and development
- A complimentary hotel night for you and your companion
- Access to a Bern City Card
We look forward to your application and for questions, Raffael is happy to assist you by phone at 031 326 80 88 or by email.
Contact
Raffael Zgraggen, Human Resources Manager
raffael.zgraggen@schweizerhofbern.com / +41 31 326 80 88
Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern
