ICT Supporter 80% - 100% in Kastanienbaum/LU

Key information

  • Publication date:28 November 2025
  • Workload:80 – 100%
  • Contract type:Unlimited employment
  • Place of work:Kastanienbaum

Job summary

Eawag is a leading water research institute in Switzerland. Join a dynamic, supportive team dedicated to water sustainability.

Tasks

  • Provide first and second level ICT support for Windows and Mac.
  • Ensure smooth operation of ICT infrastructure and workplace systems.
  • Assist staff with technical issues and support projects.

Skills

  • Completed IT education or equivalent; experience in ICT support.
  • Strong knowledge of Microsoft environments and applications.
  • Excellent communication skills in German and English.

Is this helpful?

Eawag is the internationally networked water research institute of the ETH domain (Swiss Federal Institutes of Technology). It conducts research, is involved in education, and is active in specialized consulting. It pursues two parallel goals: to meet the immediate human need for water and to maintain the functionality and survival of aquatic ecosystems.

ICT Supporter 80% - 100% in Kastanienbaum/LU

To strengthen our IT team, we are looking for a personality to start immediately or by arrangement as

In this versatile role, you are the first point of contact on site for our employees with technical questions and problems in Kastanienbaum/LU. You take care of the first and second level support for our Windows, Mac, and occasionally Linux clients. In the workplace area, you then focus on hardware, operating systems, and applications. 

Your tasks within the areas assigned to you 
  • Ensuring the daily ICT operations and ICT infrastructure 
  • Providing and maintaining Windows and Mac workstations 
  • Supporting and advising our employees on ICT questions 
  • Maintenance and support of our meeting rooms and video conferencing systems 
  • Participation in IT projects
  • If interested and capable, development potential towards client engineer available 
We are looking for someone who not only has the work processes under control but also values teamwork. With us, there is no dull workday – instead, you can expect a dynamic environment where your ideas and commitment are in demand. Everyone pitches in, and we offer you the space to develop further. Our working atmosphere is professional, humorous, and straightforward – just like you. 

You bring the following with you
  • Completed vocational training as an IT specialist or equivalent education 
  • Several years of professional experience in ICT support 
  • Solid knowledge in the Microsoft environment (Windows 11, M365 Apps (Office), AD) 
  • Experience in Mac support, maintenance of a management platform for Windows computers, and multimedia area (video conferencing system) is a plus 
  • First experience in Linux (Debian distribution) is another plus 
  • Very good German and English skills in spoken and written form 
You are the right fit for us if you have the following qualities 
  • Strong service, solution, and customer orientation 
  • Ability to communicate clearly and take initiative
  • Enjoy working independently in an international environment with a broad range of tasks 
  • Strong collegiality as well as proven resilience, assertiveness, and implementation skills 
  • Analytical thinking and systematic approach 
At Eawag, we create a working environment where people with different experiences, strengths, and perspectives can contribute and develop further. You help shape it! We promote belonging, exchange, and mutual understanding. We design structures that enable the compatibility of work and other areas of life and continuously work to remove barriers. 

If you have specific requirements for the application process, the position, or need further information, talk to us about it – within our possibilities, we are happy to support you with flexible solutions for workplace, working hours, and job design. Find more information online about Eawag and its employment conditions . 

If you have questions, Thomas Kälin , Head of ICT Support, will be happy to assist you.

We look forward to your application, which we expect exclusively via our online application portal. By clicking the button below, you will be taken directly to the application form.

Eawag: The water research institute of the ETH domain

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