Technical Support and Training Specialist

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  • Publication date:

    01 September 2022
  • Workload:

    80 – 100%
  • Contract:

    Unlimited employment

Technical Support and Training Specialist

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Product Support team at Männedorf, Zurich as

Technical Support & Training Specialist 80-100%

What you will do 
Product Support at Tecan Switzerland is responsible for global technical services for liquid handling automation in the Tecan Service and After Sales group. Product Support provides assistance to local and regional service staff in the Tecan affiliates, its external distributors and OEM customers. In this very versatile position, you join a team responsible to provide support, training, and documentation to regional centers and to our affiliates worldwide. 
 

Responsibilities will include 

  • Provide and coordinate 2nd level and 3rd level hardware support for regional service professionals in order to minimize system down times at customer sites, by delivering fast workaround or a permanent solution
  • Provide on-site hardware support for local and regional service activities to ensure success in first installations, repairs, and updates
  • Contribute to the knowledge transfer from R&D to the team as well as regional service and support representatives 
  • Write, maintain, review, and publish service-related documentation and other support documents 
  • Active member of Product Care Team: monitor product quality and make sure that product care teams initiate continuous product improvements
  • Conduct product and hardware service training for service professionals including global Tecan staff, regional distributors, and OEM customers
  • Create, review, and maintain hardware service training content and methodology
  • Administrative tasks in SAP

 

What you bring along 

  • Academic education in engineering, sciences, or related field 
  • Work experience in the area of either medical devices or automation technology in either product support, field service or equivalent experience
  • Strong interpersonal and stakeholder management skills, including a customer focused approach, highly effective teamwork, and collaboration skills
  • Strong analytical skills required to resolve issues
  • Ability to explain complex technical concepts in an understandable manner
  • Affinity with computerized systems and remote support technology 
  • Experience in giving technical training
  • SAP knowledge would be beneficial 
  • Fluent English, German would be a plus 
  • Willingness to travel up to 10-20% of the working time

 

What you will get 

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses 
  • International and diverse environment (30+ different nationalities) 
  • Strong company culture with rich history 
  • Global mindset with "Swissness" at heart
  • Extremely attractive location overlooking the lake of Zurich 

 

Look no further and apply now!

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work. 

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

#lifescience #healthcare #automation #medicaldevice #biology #biotechnology #hardware #technischersupport #techniker 
 

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