Training & Quality Manager - Personnel Developer (m/f/d)

About the job

The award-winning traditional company Hotel Bayerischer Hof, owned by the Volkhardt family for five generations, is one of the leading German luxury hotels. According to our philosophy ONE WORLD OF ITS OWN, the Hotel Bayerischer Hof has embodied luxury, quality, and first-class service since 1841. Our employees form the solid foundation on which our quality is based and are the reason why we can offer our guests an unforgettable stay. We are always actively looking for committed employees who want to become part of our history and accompany the Hotel Bayerischer Hof into a successful future.

• You determine the personnel development needs and organize targeted training offers in the in-house academy.
• You ensure that internal specialist trainers are well qualified for their tasks, manage and evaluate the activities of the internal trainer team, and act as their sparring partner.
• On the other hand, we entrust you with the implementation of onboarding events for new employees and the administration of our commendation system.
• You evaluate quality controls and guest feedback. In cooperation with the specialist departments, you ensure that appropriate measures are implemented for areas of improvement.
• To continuously optimize work processes, you further develop our quality standards and contribute to ensuring that all employees are familiar with them.
• You keep management well informed through your meaningful reports and statistics.

• As our ideal candidate (m/f/d), you are strong in organization, enjoy coordinating tasks related to training, and have a quick grasp.
• To be successful in your role, you should enjoy approaching people at all hierarchical levels, convince through your own initiative, and remain persistent when it comes to implementing innovations or improvements.
• It would be great if you bring up-to-date expertise in personnel development tools (e.g., through studies focusing on personnel, qualification as a personnel specialist, or other training and further education).
• You have already gained professional experience in personnel development or in a responsible position in upscale hospitality. Ideally, you already have initial experience as a trainer or in moderating workshops.
• A structured, precise, and efficient way of working is one of your strengths. You are familiar with common MS Office programs and comfortable communicating in English.
• Industry knowledge in hospitality or the service sector is an advantage.

• Access to sports activities
• Holiday pay and Christmas bonus
• Regular events and joint excursions
• Internal and external training and further education opportunities
• Subsidized and supported meals in the employee restaurant
• Health promotion (e.g., health campaigns, special conditions for health checks)
• You continue the story – as part of our family business

Absolute service orientation, high reliability, and careful working methods also characterize you? Then we should get to know each other.

Our dynamic and friendly team will actively support your onboarding and warmly welcome you from the start.

Have we aroused your interest? Then we look forward to receiving your meaningful application including CV, certificates, and salary expectations with reference number. Please understand that only complete applications can be considered in our selection process.