Front Office Supervisor (m/f/d)

About the job

• Ensuring a smooth operation of the early and late shifts at the front office including control and monitoring of all processes

• Leading, motivating, and developing the team through clear communication, role modeling, and regular briefings in line with the Chedi philosophy

• Training new employees as well as consistent implementation and monitoring of high service standards

• Professional complaint management including root cause analysis and close coordination with the Front Office Manager 

• Supporting the team in daily operations and proactively identifying and solving challenges at the reception

• Completed hotel management training or studies; 5-star hotel experience preferred
• Excellent manners, well-groomed appearance, positive charisma, and natural authority
• Comprehensive expertise, enthusiasm for innovation, and high emotional intelligence
• High resilience and stress resistance to act confidently even in demanding situations

• Workplace in a region with very good quality of life and high recreational value
• Various discounts in the Andermatt region
• Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
• 50% discount in our F&B outlets as well as family & friends rates
• Internal German courses
• Up to 50% financial support for further training and language courses
• Provided and free cleaned work clothing