Front Office Manager (a) by Arrangement

A family affair since 1908 - the somewhat different five-star hotel in one of the most beautiful regions of Switzerland.

To complement our team at Waldhaus, we are looking for a Front Office Manager starting November 1, 2025, or by arrangement, in a permanent position. 

Are you looking for a new challenge? Are you an enthusiastic employee with high quality standards? Are you a professional in your field? Then you are right with us.

Your tasks

• Overall responsibility for the department management in the Front Office including leading and developing a team of 5–6 employees, including trainees
• Planning and controlling the work schedule as well as ensuring smooth operation of all front office processes (check-in/out, billing, group support)
• Personal contact person for guests and professional management of feedback and concerns
• Close cooperation with the reservation department as well as debtor control in cooperation with accounting
• Maintenance of the PMS, administrative tasks such as mailing lists and office material coordination as well as continuous process optimization

Your profile

• Completed training in hotel management or commercial training with relevant hotel experience, especially at the reception; leadership experience in the front office is mandatory
• Experience with Protel-PMS and Hotelkit as well as ideally a trainer course
• Confident appearance, professional and friendly guest service as well as very good German and English skills (additional languages are an advantage)
• Independent, structured working style with organizational talent and enjoyment of administrative tasks
• Loyal, flexible, team-oriented personality with solid expertise, entrepreneurial thinking and high motivation for front office work

We offer

• A varied and interesting activity in a friendly, family environment
• A young, motivated and supportive team
• An appreciative attitude towards all employees
• Opportunity to expand the scope of duties according to your strengths and interests
• Attractive employment conditions as well as support for further training, promotion opportunities and diverse employee benefits
• The chance to find a healthy balance between work and leisure
• Meal options in our employee restaurant "Pacific"
• Accommodation options on site upon request
• From the third season at Hotel Waldhaus, you benefit from our loyalty bonus program
• Bonus payments for successful referral of new employees
• Discounted "Friends & Family" rates with us and partner companies
• Five weeks of vacation plus six paid holidays per year
• 13th month salary, paid pro rata from entry

An interesting, varied and diverse task awaits you in an uncomplicated team where independence is required. May we welcome you to our team for the long term? We place great value on joy at work – do you too?