Publié: 21 avril 2024
Rotkreuz
100%
Durée indéterminée
F. Hoffmann-La Roche AG
Emplois trouvés sur le web
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
For our Global Customer Support (GCS) department, we are seeking a Support & Training Specialist for our Molecular Diagnostics family of products. GCS is responsible for technical services in the Roche Diagnostics Division. Our team of over 500 co-workers globally provides support, training, and information to local and regional service & support representatives. In this versatile position, you will be responsible for the following main tasks:
Maintain and update a product-specific knowledge pool
Offer 2nd level support for affiliates and regions to minimize system downtime
Write support documentation, service relevant information, and maintain maintenance procedures
Define and adhere to training and support concepts
Execute and support training for end customers, first-level support, regional trainers, and global staff
Contribute to the development and maintenance of training methodologies
Assist in on-site support for local and regional service activities, including complex repairs, applications, modifications, and first installations
Contribute to the resolution of customer problems with quick fixes and workarounds
Facilitate knowledge transfer from manufacturer or R&D to provide comprehensive system knowledge
Responsible for sub-processes such as digital learning and training documentation
Additional tasks include:
Contribute to the certification of global and regional trainers
Support initiatives and maintain strong cooperation with regional representatives
Assist in the professional coaching of certified global and regional trainers
Create relevant launch information for new products and support pre-launch and post-launch monitoring programs
Create, review, and maintain training content and documentation for job-oriented trainings and dedicated systems
Evaluate the need for Affiliate Notifications and write, publish, and maintain Notifications
Contribute to the creation of preliminary documentation and FAQs for launch preparation
Who you are:
You thrive in an environment that allows you to interact with people internationally and across functions. You are customer-focused, service-oriented, and possess the following qualifications:
University degree (FH, University) in engineering or equivalent professional education or experience
Strong analytical skills and be able to be customer focused and work in an international environment
Intercultural, good communication, and didactical skills
Strong interpersonal and stakeholder management skills, including a customer-focused approach, and highly effective teamwork and collaboration skills
Ability to approach issues from a workflow/holistic perspective
Ability to quickly grasp complex topics
Fluent in English, oral and written; another language is a plus
Regional / Affiliate Support experience is a plus
Trainer experience is a plus
If you are a motivated and collaborative individual passionate about driving success and fostering cross-functional collaboration, we invite you to apply for this exciting opportunity.
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2’700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here.
Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.
We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.
Roche is an Equal Opportunity Employer.